The Role
In this role you will be required to provide a comprehensive reception service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, details of injury/illness, providing a high level of customer care.
You will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress. You will also liaise closely with the Scottish Ambulance Service and other relevant departments to ensure an efficient and effective service provision.
As a first point of contact, you will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. You will receive patient enquiry calls for the hospital, answering and re-directing as necessary.
You will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.
What we'll need you to bring
* Educated to SVQ III or equivalent or SVQ Level II or equivalent experience, plus ECDL or equivalent
* The post holder will have a knowledge of Health Records
* Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels
* Computer literate and good keyboard skills
* Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, task related problem solving, all acquired through experience and vocational learning
* Knowledge of Confidentiality and Data Protection
* Knowledge of handling and moving skills
* Ability to work as part of a team and on own initiative (working alone)
* A knowledge of processes to enable working across a range of systems including outpatient and waiting list systems
* A knowledge of processes to enable appropriate booking of clinics, and system knowledge to enable cancelling and re-booking of appointments as requested
* The ability to multi-task at all times ensuring the smooth running of the A&E reception at all times 24/7
* Understanding and working knowledge of Data Protection while dealing with police, ie what information can be released
* Understanding and working knowledge of medical terminology
* Ability to work under constant pressure
Contract type
Permanent
Full time or Part Time (Will consider job share with a working week split of 3 and 2 day working)
37 hours
Please note: If part time, the salary for this position will be pro-rata.
Location and Working Pattern
This role will be based in Accident and Emergency within University Hospital Wishaw.
The working pattern for this role is Monday-Friday, 9-5pm. Will consider job share with a working week split of 3 and 2 day working.
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Joyce Davidson, Interim Health Records Manager on joyce.davidson@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Lynn Deas, Recruitment Administrator on lynn.deas@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
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