Summary
Opportunity to work in a busy garage meeting & greeting incoming customers, booking new appointments using garage specific software. Calculating invoices & taking payment and organising the works to take place by the mechanical team.
Wage
£11,778 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8am to 5pm. No weekend work is required.
30 hours a week
Possible start date
Monday 14 April
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Meeting & greeting customers
* Booking in future appointments
* Producing invoices for customers
* Calculating quotes using garage software
* Liaising with parts suppliers
* Organising workflow for mechanical team
Where you’ll work
UNIT 9
FOUNDARY BUSINESS PARK
STATION APPROACH
HOCKLEY
SS5 4HS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2.
Training will be delivered at the workplace with regular visits from the assessor.
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Initiative
* Patience
* Good telephone manner