People at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for two passionate Application Support Analysts to join us. About Pret Pret is an international on-the-go food and drink retailer founded in 1986. Our purpose is to make every day a little bit brighter, through organic coffee, freshly prepared food, and exceptional customer service to millions of people. Pret runs hundreds of shops across the UK, France, USA, and Hong Kong, with additional shops run by franchise partners around the world. Pret is transforming from a bricks-and-mortar focussed retailer to a truly customer-centric digital business with a leading consumer brand that aims to stand for more than just ‘freshly made, healthy food, to go’. We’re aiming to better understand our customers and their preferences, so now is an exciting time to join us The Role We are looking for a Finance Application Support Analyst to oversee the support and maintenance of Pret’s retail application portfolio. Additionally, the Application Support Analyst is tasked with planning and coordinating the processes needed to ensure user applications are set for essential business operations. This individual must be able to effectively communicate with people at all levels of the company, offering guidance and assistance to user groups on issues related to the use, maintenance, support, and deployment of vital information and software systems. The Application Support Analyst will communicate with the internal IT Service Desk and NetSuite Administrator, responding directly to internal end users to ensure accurate and quick resolution times for application support tickets. Communication with operational departments and stakeholders will be part of the day-to-day activities. The individual will be required to have strong interpersonal skills, great organisational skills, and comfortable working in a fast-paced environment. Customer Service and relationship building is a key driver for this role. While communicating with end users, the Application Support Analyst will be liaising with external suppliers and support teams ensuring not only fast resolutions also that the appropriate action has been taken. Clear communication is a pivotal part of this role. Responsibilities Ensure that applications meet business requirements and systems goals, fulfil end user access requests/requirements, and identify system improvements. Working closely with the NetSuite administrator, to provide ongoing support of our financial systems and coordinate with our 3rd party vendors on issues that cannot be resolved internally. Collect change requests and work with stakeholders to manage the delivery of small change through an agile prioritization process. Working closely with the finance and transformation team to plan larger change through the pipeline process. Review and analyze existing applications effectiveness and efficiency and develop strategies for improving or leveraging these systems. Work with the IT service desk to build knowledge articles to set them up for support success. Cultivate and disseminate knowledge of application-usage and best practices. Build lasting relationships with 3rd parties and work with them for prompt resolutions for any problems or emergencies. Develop maintenance plans for all required applications within the business. Provide internal RCA for known issues and have the ability to interrogate RCAs from third party vendors and other departments. Building and fostering greater relationship with other departments and building lasting internal support networks Manage the upgrade, patching, and maintenance life cycle for all applications as needed. Assist in QA process for all new applications and provide services/support to project management teams working to implement new systems and applications within the business. Research and make recommendations on software products and services in support of procurement and development efforts. Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise. Contribute to the design and development of application enhancements and upgrades. Produce reports to the Head of Retail Systems, relating to support tickets and performance. Understand end-to-end testing and partake in User Acceptance Testing for Applications. Maintaining and developing procedure and training documents that promote best practice and ensure consistent service delivery across the team Assist with onboarding and training of new members of the team. The role may be required to participate in out-of-hours work from time-to-time as the business need arises. Skills and Experience Understanding of NetSuite logical architecture and customizations options Strong understanding of core finance business processes Excellent written and oral communication. Experience of retail systems and processes. Excellent listening and interpersonal skills. Ability to communicate ideas in both technical and user-friendly language. Ability to conduct research into application issues and products. Highly self-motivated and directed. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Display an approachable and friendly manner Demonstrates a strong work ethic and committed to seeing tasks through to completion. Pret Offers: Competitive salary and annual bonus 33 days holiday a year including Bank Holidays Private healthcare Life assurance Pret pension scheme Season ticket loan Free lunch and drinks 50% discount in Pret shops worldwide Great reward and recognition events Legendary parties The salary range for this role is £40,000 - £50,000 per year.