We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Description
The role…
The role of Customer Retention Advisor is really important to us. You will be responsible for understanding the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of why customers leave Radius Telematics.
We would love to welcome you to our brand new Arden Square office location, Monday to Friday 08:30am-17:00pm.
Your key responsibilities day to day will be…
1. Reviewing candidate cancellation information to determine root cause
2. Outbound calls to customers to gain understanding for contract termination
3. Offer ideas on process improvement and new ways of working
4. Understand and continue to build your knowledge on business processes
5. Develop new retention strategies to align with business KPIs
6. Common trend analysis
What do we expect of you?
1. Confidence speaking to customers over the phone
2. Build relationships with key stakeholders and team members
3. Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word)
4. Good organisation skills and ability to manage your own workload
5. Experience in a customer service/retention role is desirable
What can you expect of us?
1. A friendly culture that mirrors our proposition to our customers.
2. A fast-growing organisation that defines itself as being agile and innovative.
3. A drive for continuous improvement, which you will be empowered to get behind from day one.
4. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Additional Information
All your information will be kept confidential according to EEO guidelines.
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team at viatalent@radius.com.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
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