Join Our Team as a GOC Controller in London!
Are you passionate about creating a safe and secure environment? Securitas is looking for a dedicated GOC Controller to protect people and property in Slough!
As a vital member of our security team, you'll be on the frontline, closely monitoring activities and reporting any incidents with tools such as wands and metal detectors. With a strong focus on continuous training and service improvement, you'll play an essential role in maintaining a secure and safe environment.
Position Details:
* Shift Patterns: 4 on 4 off, Days & Nights
* Pay: £17.85 per hour
* Weekly Hours: 42 hours per week
* Qualifications: SIA / CCTV license required
* Transportation: Must have a valid driving license or reliable access to transport
Responsibilities
The Global Operations Centre Operator will be required to carry out the following essential functions:
Incident Monitoring & Response:
* Alarm and CCTV monitoring all global offices and events.
* Escalate to Security Officers for action.
* Following Standard Operating Procedures (SOP’s) to ensure security compliance.
Incident Identification & Escalation:
* Identifying threats and risks to business operations.
* Escalating to the correct parties for resolution.
* Identify pertinent events/incidents that are impactful to Customer Local Company’s business operations and/or employee safety.
* Verify the well-being of employees potentially affected by an incident.
* Supporting travel risk workflows, including triage and escalation of high-risk travel.
To Ensure the Health, Safety, and Wellbeing of Employees:
* Provide emergency or critical assistance to employees.
* Professionally, quickly, and compassionately handle calls/Slack messages reporting security/safety events.
* Understand the reporter’s needs and provide personalized solutions via available systems and processes.
* Correctly diagnose non-security/safety questions and route caller to the appropriate team if help cannot be provided by Security Operations Centre personnel.
Systems Use:
* Operate CCTV and alarm monitoring software including C-Cure 9000, Mission Control and Genetec systems.
* Accurate reporting. Create reports for any events and incidents that may require further action.
* Create contact reports to account for all contact made with the GOC.
* Fault Report tickets to report faults and issues to be rectified.
* Respond promptly and accurately to email requests for service and assistance.
Essential Skills:
* SIA / CCTV license
* 2-3 years experience as a GOC Controller
* Right to work in the UK and have a five-year checkable history
* Able to get to the Site on-time for your shifts (reasonable commute)
* Punctual and Reliable
* Excellent customer service and Computer literate
* Communication Skills
* Must follow onsite SOP and assignment instructions
Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at Recruitmentenquiries@Securitas.uk.com.
Why Choose Securitas UK?
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness.
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