This role involves leading and energising site teams to ensure operational excellence, security, customer satisfaction, and compliance across all areas of airport parking operations.
Client Details
My client based in Gatwick is a Park & Ride service with shuttle buses running every 20 minutes to Gatwick Airport. They provide 24/7 secure parking, electric charging points, and online booking for convenience.
Description
1. Lead and energise the site teams to deliver operational excellence across all areas of the operation.
2. Maintain security, customer satisfaction, team management, fleet compliance and maintenance, and site standards.
3. Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, transfer bus schedule, and maintenance.
4. Maximise productivity and cost through review of processes and regular review of customer arrival and departure patterns.
5. Handle customer escalations both in-person and over the phone, and be confident in CCTV review and customer interaction.
6. Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.
7. Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures, supporting colleague growth and development while ensuring a solid succession plan.
8. Create and manage staff schedules, cover holiday requests, and manage requests across the team in a fair and practical manner.
9. Develop and uphold operational policies and procedures, ensuring staff adherence and training.
10. Oversee performance management, appraisals, and disciplinary procedures, including having difficult conversations to support effective resolutions.
11. Guide returning staff through the completion of Return to Work processes, actively supporting their well-being and providing essential resources and referrals to relevant support services.
12. Ensure compliance with health and safety regulations, making recommendations for continual improvement.
13. Take responsibility for site inspections, ensuring cleanliness and appropriate stock levels are maintained, while being visible across the whole site supporting every function daily.
14. Ability to juggle multiple priorities whilst maintaining an excellent standard and working at pace.
15. Fulfil all duties in accordance with company policies, particularly the Health & Safety policy.
16. Flexibility across all areas of the airport parking operations is required.
Profile
The successful candidate will have some experience with the above.
Job Offer
1. Attractive pay which is reviewed annually.
2. Annual bonus scheme.
3. Parking pass.
4. Attractive pension scheme.
5. Generous life assurance scheme.
6. Educational support/sponsorship & development programmes.
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