Customer Service Advisor
Job Title:Customer Service RepresentativeLocation: Chippenham, UK (Office-based with occasional flexibility)Salary: £25,000 per annum (dependent on experience)Start Date: Early November
Role Overview:
They are seeking a Customer Service Representative to join their dedicated team. You will be answering enquiries and ensuring a smooth customer journey. The ideal candidate will be numerate, friendly, and eager to engage with customers.
Key Responsibilities:
1. Answering phone calls and handling a mixture of queries, including procurement, finance, and sales.
2. Taking sales enquiries, gathering information, and passing it on to the team.
3. Managing the customer journey, including updating customers on delivery times, arranging shipping, and handling queries, complaints, and returns.
4. Using SAP for customer management (experience with SAP is ideal but not required).
5. Supporting the team with various administrative tasks as needed.
Requirements:
6. Experience in customer service, retail, or front-of-house roles.
7. Strong numeracy skills.
8. Excellent written and spoken English.
9. Friendly, eager to engage with customers, and has a positive attitude.
Benefits:
10. 28 days of holiday.
11. Healthcare benefits.
12. Free on-site parking.
13. Pension contribution.
14. And more
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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