Job summary The practice is located in the heart of South East London. We have a wide range of staff and patients who all work harmoniously together. We are a well driven and supportive practice. We are looking for an honest, friendly, efficient and compassionate receptionist to give the best first point of care support to our patients. Main duties of the job Responding to patient queries and liaising with the wider primary care team. Managing appointment requests and signposting patients to our range of services and generally dealing with all front of house requests. Maintaining patient records and maintaining patient confidentiality. Utilising other information systems to support efficient workflow processes. Emailing, scanning and coding clinical correspondence. Processing prescription requests in a timely manner. Supporting patients to health promotion and recalls and recalls campaigns. Encouraging uptake of our digital tools to support patient self-care, .eConsults, Ask First, NHS Digital App etc. Taking part in all mandatory training, annual appraisal and continued education, learning and development. The ability to communicate with a wide range of people in a kind, professional and caring way. Work effectively with colleagues as part of a team. A willingness to learn and progress with a can do attitude. Previous experience of working in the NHS is welcome but not essential. Effective IT skills are an advantage. While knowledge of GP practice systems is desirable, training will be available. About us We are a busy London surgery with patient care at the forefront of our organisation. We have a close nit team who support, encourage and help each other. We aim to give the best patient care possible. We would love someone with the same passion to join our wonderful team. Date posted 10 April 2025 Pay scheme Other Salary Depending on experience Pay on experience Contract Permanent Working pattern Full-time Reference number A1772-25-0000 Job locations 50 Old Jamaica Road Bermondsey London SE16 4BN Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the Person Specification Qualifications Essential Reception or customer care experience is essential. The person must be an excellent communicator both spoken and written. Must have PC skills will be able to use basic Word, Excel and e-mail. Must be able to work within processes/procedures. Experience Essential Reception or customer care experience is essential. The person must be an excellent communicator both spoken and written. Must have PC skills will be able to use basic Word, Excel and e-mail. Must be able to work within processes/procedures Desirable Experience in General Practice. Knowledge of General Practice software such as EMIS or System one. Person Specification Qualifications Essential Reception or customer care experience is essential. The person must be an excellent communicator both spoken and written. Must have PC skills will be able to use basic Word, Excel and e-mail. Must be able to work within processes/procedures. Experience Essential Reception or customer care experience is essential. The person must be an excellent communicator both spoken and written. Must have PC skills will be able to use basic Word, Excel and e-mail. Must be able to work within processes/procedures Desirable Experience in General Practice. Knowledge of General Practice software such as EMIS or System one. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Bermondsey Spa Medical Practice Address 50 Old Jamaica Road Bermondsey London SE16 4BN Employer's website https://www.b-spa.co.uk/ (Opens in a new tab)