Job Description IT Service Lead Full time Bristol; Hybrid What you’ll be doing: An exciting opportunity has arisen for an experienced IT Service Lead to join our Group Digital & IT team in Bristol. This is a demanding but rewarding role and you will be joining the team at a challenging and exciting time. The role of IT Service Lead is to provide the ‘Face of IT’ for a number of sites (our West region covering Bristol (Filton), Solihull, Ansty) to facilitate the smooth operation of both IT service operations and support of IT delivery. Responsibilities: Troubleshoot and incident triage and resolution acceleration - providing agile Business input in the resolution chain. Ensure quality deployment by co-ordinating business engagement in testing real use cases. Provide advice to the business regarding the improvement of performance and/or productivity of systems. Where there is no Senior Service Manager act as the point of escalation for all critical service issues. Provide valuable input (context and data) for building business cases to address root cause of issue on the shop floor. Who we’re looking for Being a part of Rolls-Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Demonstrable experience in an IT operational or service delivery role. Good hands-on IT skills. ITIL Foundation qualification (or working towards) would be preferred or similar qualification in Service Management. Working with-in SFIA 9 Level 3 framework. Strong relationship management including communication skills. Experience in problem solving & and understanding of the broader business context. Exposure to shop floor and manufacturing environment & processes, would be beneficial, but not essential. Join us & help Rolls-Royce and our Customers to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Staff Grade SNBG (7-10) This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people | Rolls-Royce Grade: SNBG 8-10 For more information, please contact: Steve Allan Stephen.AllanRolls-Royce.com Recruiter: Cathryn Thomas Job Category Information Technology Posting Date 12 Dec 2024; 00:12 Posting End Date 05 Jan 2025