Description
Service Advisor (Motor trade)
Office Based
Old Whittington, Chesterfield, England, United Kingdom
We are currently seeking a Service Advisor to join a reputable, family-run SME based in Old Whittington, Chesterfield on a permanent basis. This is an exciting time to join as they embark on their exciting period of growth. The Service Advisor is responsible for all driver and customer communication regarding their fleet. Their mission is to provide fleet management to companies, using their unique fleet software and onsite mobile services.
Responsibilities
1. First point of contact for drivers and clients
2. Liaise with customers via telephone and email
3. Management of Vehicle safety checks working with the drivers
4. Licence Checking
5. Administration of fleet activities (company vehicles, hire vehicles, driving licence checks, fuel cards, compliance, motoring offences)
6. Ensure all systems are up to date
7. Follow up calls to drivers to schedule servicing and MOT's
8. Arrange roadside assistance for drivers
9. Liaise with leasing companies
10. Manage fleet software portal
11. Set up new drivers
12. Archive inactive drivers
13. Fuel card management
14. Maintaining integrity of the fleet databases, ensuring the database is updated for additions, reallocations, and terminations.
15. Accident Management
16. Deal with day-to-day queries, supporting administrative activities as needed
17. General administration relevant to the department, creating Invoices etc.
Requirements
The Ideal Candidate:
1. You will be used to managing multiple tasks, at times under time constraints.
2. With a strong customer service focus, you will work effectively as part of a team, but also under self-direction.
3. You will have good IT skills in Email, Word and Excel
4. Experience of using CRM
5. Excellent communication skills
6. High attention to detail
7. Self-motivated
Benefits
1. Salary- 25k-26K per year
2. Working hours- 8am to 4.30pm - flexible on this if required
3. Benefits- training and support, laptop provided, bonus related to KPI's
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