Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company.
We have a rare opportunity for a Team Leader to join our Operations team within More2Life. You will lead the Customer Services team to achieve monthly targets and continuously improve the post completion process. We are looking for someone to join who can embrace our dynamic working environment and lead by example. Our Team leaders are both results driven, and customer focused.
The Servicing Team are responsible for processing several tasks from once the application has been completed right through to redemption of the loan. As part of this role, you will be expected support the team to ensure that all processes, policies and criteria are adhered to and our customers always receive an exceptional level of service.
Benefits
* Salary of up to £29,000
* 23 days holiday (Rising with tenure) plus bank holidays
* Additional holiday purchasing scheme
* 1 wellbeing day and 1 charity day per year
* Tier 1 pension (5% employee, 8% employer)
* Simply Health Insurnace Plan
* Life Assurance
Main duties and responsibilities:
1. Ensure that service levels are achieved on a consistent basis.
2. Ensure that our clearly defined processes and co...