JOB TITLE: Lead Facilities Services Technician
REPORTS TO: Facilities Services Supervisor
The Facilities Technician will assist in the day-to-day Facilities operation, including moves, changes, and dealing with building services/maintenance, cleaning, and security tasks. Reporting to the Facilities Services Supervisor, the role involves interacting with staff and contractors at all levels to provide excellent levels of customer service.
PRIMARY DUTIES AND RESPONSIBILITIES
Facilities
1. Assist with monitoring the Facilities Helpdesk, responding to and resolving issues in a timely and professional manner.
2. Undertake regular building inspections from a PPM schedule to ensure the upkeep of the building fabric and maintenance of the offices.
3. Ensure that the program of building maintenance complies with statutory requirements, working with both the Landlords and Kirkland's directly appointed contractors.
4. Direct contractors to carry out works in accordance with Landlord and Kirkland Guidelines, ensuring Health & Safety compliance and submission of relevant RAMS.
5. Work with all relevant departments on internal office moves and accommodation for leavers, joiners, and seat transfers.
6. Order materials and labour, obtain quotes, and place orders.
7. Provide toolbox talks to Facilities staff and contractors.
8. Manage off-site and on-site storage inventory, collections, and orders.
Contractors
1. Liaise with building contractors, such as cleaning, security, and building maintenance to ensure timely, professional, and responsive service delivery.
2. Coordinate and arrange internal/external contractor works alongside the Facilities Supervisor and M&E Manager (requesting & reviewing RAMS, submitting permits, issuing Security names, timing, access, signing in on-site, etc.).
Security
1. Coordinate building security access for contractors working in the building during office and out of office hours.
Health & Safety
1. Carry out biweekly/weekly inspections of First aid box supplies and inspections of Defibrillators.
2. Keep the H&S folder up to date, carry out COSHH assessments, Risk Assessments, scheduled checks & Method Statements.
3. Conduct H&S inductions for contractors and Facilities new joiners.
General
1. Provide monthly activity stats for the management departmental report.
2. Undertake any other tasks or responsibilities that reasonably fall within the remit of this position.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
1. Good writing and communication skills.
2. Good interpersonal and follow-through skills.
3. Good attention to detail and ability to keep accurate records.
4. Ability to use initiative, be proactive, and get things done.
5. Ability to work well as a team with other support departments, especially General Services and IT.
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