Working for a globally recognised customer, the role demands the dedication and professionalism Dematic Customer Services is synonymous for in the industry. As a Shift Manager you will be...
Making your impact
1. Manage the shift team in day-to-day activities.
2. Lead from the front and manage customer expectations.
3. Maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
4. Ensure delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
5. Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals.
6. Perform scheduled repairs in accordance with the manufacturers recommendations and industry standard practices.
7. Diagnose Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs.
8. Prioritise system faults.
9. Comply with Health & Safety legislation at all times.
10. Ensure quality of output at all times.
11. Accurately record all work undertaken.
12. Involve in continuous improvement and enhancement opportunities.
13. Maintain product flow at all times.
14. Ensure on-site spares are kept to optimum levels.
15. Represent the company in a professional manner at all times and maintain customer relations.
16. Adhere to the Quality processes and procedures as set out by the company.
17. Fully interact with the customer in day-to-day activities.
18. Embrace and ensure delivery of key staff processes:
1. Team and individual attendance.
2. Staff discipline.
3. Staff development identified through Staff Dialogue (appraisal).
19. Monitor and steer third party support contracts to ensure delivery of key service KPI’s.
20. Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared.
21. Be a path of escalation and control during breakdown situations.
What we offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: Dematic Careers
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Tasks and Qualifications:
1. ONC in Electrical / Mechanical Engineering.
2. IOSH working safely (desirable).
3. Experience in previously managing a team (desirable).
4. Foundation qualifications in people management (desirable).
5. Recognised Engineering Apprenticeship.
6. A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings.
7. Basic understanding of control systems and problem solving techniques.
8. Basic understanding of PLC equipment.
9. Working at height experience and willingness.
10. Previous experience of working with various conveyor systems.
11. Good level of PC literacy.
12. Understanding of pre-preventive maintenance (PPM) schedules.
13. Working knowledge of FEM and BS standards governing the automated warehouse industry.
14. Have a continuous improvement mentality.
About Us
If you want to be part of keeping the world moving, the KION Group is the right place. Across more than 100 countries worldwide, our solutions improve the flow of material and information within factories, warehouses, and distribution centers. KION´s success is based on our more than 42,000 committed international employees.
With our international brands Linde Material Handling, STILL and Baoli and the regional brands Fenwick, and OM, the KION Group represents the highest possible level of technology and service expertise in the area of forklifts and warehouse technology. Dematic with its automated material handling solutions improve the intralogistics processes in warehouses, production and distribution.
We offer interesting jobs and exciting international career opportunities, both in our regional and global operating units and in our overarching group functions within an innovative, forward-looking and fast-growing sector. Our culture is driven by our corporate values: Integrity, Collaboration, Courage and Excellence.
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