We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team covering Perth and Kinross, and the surrounding areas.
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’. They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate.
These are depicted within in the Wiltshire Farm Foods triangle of success:
Developing and supporting the team to talk about our food passionately and knowledgeably
Costs of Local Distribution (COLD)
Delivering the agreed target for the Cost of Local Distribution within the local depot:
Relentlessly focusing on labour, vehicle, depot and local marketing costs as principal levers
Reviewing performance of each monthly with the Regional Manager
Growing Sales
You will subscribe to the belief that whilst we will manage data nationally, the customer relationship will be managed locally by you and your team. Agreed sales performance targets to be delivered through your team by:
Ensuring all CRM activities are executed
Implementing local growth initiative to deliver targets agreed (sheltered housing, CSA training etc.)
Community Engagement
Ensure that you and your team are engaged and immersed within the local community, providing a means for further local sales growth to include:
Appropriate community organisations
Local Hospitals
Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service
Ability to interpret data to determine the key levers to ensure success.
Retail, care, hospitality, or own business experience
Experience of implementing and compliance with Health & Safety processes
GCSE or equivalent Maths and English
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Competitive salary – accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.