Description Our Accident and Healthcare Claims Handler opportunities play a vital part of our business, which is a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. In return for your commitment, we’ll provide you with a buddy system and support so you’ll become a subject matter expert, providing a first class service to our customers. Responsibilities You’ll be supporting our valued clients in proactively handling and settling a wide range of claims on behalf of a range of clients issuing accident and healthcare and travel policies. These range from cancellation and curtailment to medical expenses and repatriation. We also deal with personal accident claims. These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claims with tact and a calm manner, establishing the facts, policy details and work towards a resolution. You’ll also be liaising with colleagues within different business areas, such as Casualty or Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required. You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible. Qualifications We’re looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in learning client servicing skills. Previous claims handling experience is an advantage, but we’d like to hear from you if you have previously worked in the insurance industry and are interested in pursuing a career in claims. Additionally, we’d like you to have: Good customer service skills – there are times when we need to obtain certain documents of personal nature and customers may need additional insight as to why these have been requested Strong relationship building skills – engaging with all parties, providing support and help when it’s most needed To understand what matters to the customer and accommodate this – putting yourself in their shoes Good IT skills, with a keen eye for detail Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not