Job summary We are recruiting for an Urgent and Emergency Care Flow Coordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. Are you ready for a new challenge? Are you committed to facilitating quality patient care and supporting patient safety? Are you personable, and cool under pressure? Then Flow coordinating could be for you. We are looking to recruit a Band 4 UEC Flow Coordinator to work within our Emergency Department (ED). This is an exciting opportunity to work within a team that is developing their service and we hope your passionate contribution to the team will support us to expand and improve further. You will support the Clinical and admin teams in the delivery of Service targets and meeting our key performance indicators. Pro-actively tracking patients, alerting team members where diagnostic results are reported and reducing unnecessary delays. At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job As an Urgent and Emergency Care Flow Coordinator you will provide essential support service to the efficient running of the Emergency Department. Assist in the management and movement and flow of patients in ED to maintain patient safety, enhance performance of the ED 4-hour target and patient experience. To provide a link between the nurse in charge, the consultant, assessment areas and the operations Centre ensuring plans are in place for patients, alerting colleagues if there are difficulties elsewhere in the trust and facilitating movement of other patients to ensure assessment space is available. You must have the ability to work as part of a team as well as being able to work on your own initiative. Excellent communication skills, computer skills and the ability to work under pressure is a key part of the role. About us At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 361-6683814 Job locations Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Qualifications/Training Essential General Education IT qualification Previous Experience Essential Previous Administration Role Evidence of problem solving and resolving issues as they arise Skills Essential Good written, verbal and communication skills Ability to work closely with all grades of staff Adaptability, able to prioritize work especially under pressure Ability to work in large organization with a high turnover of patients. Confidentiality/ data protection Flexible approach to shift pattern and flexibility oof hours Keyboard/IT skills Knowledge Essential Knowledge of NEL pathways and related key performance indicators Evidence of professional practice Desirable Knowledge of NHS targets Experience of health care Knowledge Essential Knowledge of Emergency Department and national targets & key performance indicators Evidence of good professional practice Person Specification Qualifications/Training Essential General Education IT qualification Previous Experience Essential Previous Administration Role Evidence of problem solving and resolving issues as they arise Skills Essential Good written, verbal and communication skills Ability to work closely with all grades of staff Adaptability, able to prioritize work especially under pressure Ability to work in large organization with a high turnover of patients. Confidentiality/ data protection Flexible approach to shift pattern and flexibility oof hours Keyboard/IT skills Knowledge Essential Knowledge of NEL pathways and related key performance indicators Evidence of professional practice Desirable Knowledge of NHS targets Experience of health care Knowledge Essential Knowledge of Emergency Department and national targets & key performance indicators Evidence of good professional practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)