This role requires a Temporary Customer Service Advisor who can provide exceptional customer service support for a not-for-profit charitable organisation based in Manchester.
Client Details
This organisation is a well-established, medium-sized charity dedicated to improving the lives of the local community. With a strong presence in Manchester, it has been instrumental in providing crucial services to those in need.
Description
As a Temporary Customer Service Advisor you will be:
* Handling customer queries via mutli-channels
* Provide exceptional customer service to all clients and stakeholders
* Handle and resolve customer service queries
* Maintain accurate records of customer interactions
* Ensure all customer service standards are upheld
* Work collaboratively with team members to improve customer service
* Provide feedback on customer service issues and trends
Profile
A successful Temporary Customer Service Advisor should have:
* Experience in a customer service role, preferably in a call handling role
* Excellent communication and interpersonal skills
* A commitment to providing exceptional customer service
* Proficiency in using customer service software and tools
* Ability to work well in a team and independently
* Can commit to a 2 month temporary role
Jo...