Bilingual Pediatric Community Health Navigator
Are you looking for your next job opportunity? Try Jordan Health! Anthony L. Jordan Health Corporation is a trusted community health center throughout the Greater Rochester, NY area. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face health and health care barriers, meeting their need for comprehensive medical, dentistry, behavioral health, and community services.
Jordan Health is seeking a Bilingual Pediatric Community Health Navigator. Responsible for providing outreach, coordination, and follow-up to pediatric families identified for screening programs, GROW and Roc Family Teleconnects, in a medical setting. The position requires strong interpersonal skills to make connections and build relationships with the target patient base. The Community Health Worker works collaboratively with others to make critical linkages to health information and community services for patients. This position also serves as a lead trainer for new and existing Community Health Workers and performs a variety of tasks.
EDUCATION AND EXPERIENCE REQUIRED:
- Associates degree in human services or 5 years of experience in outreach/community health. Medical office/hospital or outreach experience is a plus. Experience with diverse cultures and populations preferred.
LICENSES AND CERTIFICATIONS:
Must have a valid driver’s license and reliable transportation.
SPECIAL SKILLS, KNOWLEDGE REQUIRED:
Office or hospital medical experience is a plus. Experience with diverse cultures and populations preferred.
RESPONSIBILITIES:
1. Provide families information and education on the GROW and Roc Family Teleconnects programs.
2. Coordinate successful linkage to GROW screening/Roc Family Teleconnects - reminder calls, arranging transportation, and problem-solving any barriers.
3. Assist with any additional referral services a child may need after GROW screening/Roc Family Teleconnects.
4. Participate in interdisciplinary care team meetings as indicated.
5. Serve as a resource for clinicians and care coordination staff by outreaching patients who are unable to be reached.
6. Assist patients in completing GROW screening/Roc Family Teleconnects consent forms and applications.
7. Assist patients with appointment scheduling.
8. Establish and maintain contact with pediatric families.
9. Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
10. Follow-up with pediatric patients via phone calls, home visits, and visits to other settings where patients can be found.
11. Responsible for providing consistent communication to the Pediatric staff to evaluate patient/family status, ensuring that provided information and reports clearly describe progress.
12. Act as a patient advocate and liaison between the patient/family and GROW screening/Roc Family Teleconnects.
13. Record patient care management information in the EMR (training provided) and other software no later than 24 hours after patient contact.
14. Coordinate transportation and other services to assist patients in availing themselves of health care needs.
15. Work in conjunction with Care managers and QI team on patient gaps in care (vaccinations).
16. Assist in training and education for new Community Health Workers and current Community Health Workers.
17. Use computer applications such as spreadsheets, word processing, calendar, email, and database software in performing work assignments.
18. Possess a valid State Driver’s license and the ability to travel is required.
Benefits:
Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and a 403b retirement plan. We offer a Professional Development allowance.
Please Send Resume to: Human Resources, Anthony L Jordan Health Corp., 214C Lake Ave, Rochester, NY 14608 or FAX 585.423.2853
Jordan Health offers equal opportunities to all persons without regard to race, color, religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics, or genetic information, or any other status protected by law.
About Jordan Health:
Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.
COMPLIANCE: This position requires compliance with Jordan Health's Compliance Program, Compliance Code of Conduct, and its written policies, procedures, and protocols (collectively, the "Written Standards"). Such compliance will be an essential element considered as part of the regular performance evaluation of the Compliance Database Librarian. Failure to comply with the Written Standards (which includes the failure to report any conduct or event that potentially violates legal or compliance requirements of the Written Standards) will be met by the enforcement of disciplinary action, up to and including possible termination of employment, in accordance with Jordan Health’s Compliance Program Policy and Procedure – Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.
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