Location: Venue-based – Most of your time will be spent in our venue on Bristol Harbourside interacting directly with clients.
Department: Operations
Salary: £27,089 per annum, (£21,672 pro-rata)
Contract: Permanent
Working hours: Part-time, 30 hours a week (0.8 FTE)
About the role
This role combines the sales and administration of event bookings as well as the managing of live events.
You will be liaising with clients to help plan in the lead up to their booking, as well as supporting them on the day to deliver a successful event.
You will also handle incoming enquires for our event spaces, providing administration for bookings including responding to phone and email enquiries and contracting and invoicing confirmed events.
This is a busy, fast paced role and requires flexibility to pick up live event management hours both within and above your contracted hours.
What will you do in this role?
_Delivering events with the flexibility to work early mornings, late evenings and weekends, taking responsibility for operations of the building outside of normal operating hours (managing fire evacuation, Health and Safety procedure, safeguarding and liaising with emergency services when required).
_Liaising with clients frequently in the lead up to their events to provide advice and to ensure that all requirements are understood and documented.
_Ensuring that event spaces are set-up, clean and tidy with an eye for detail with a hands-on approach to any physical tasks.
_Providing excellent customer service, empathising with client’s frustrations solving problems effectively and keeping calm under pressure.
_Collaborating and communicating effectively with other teams & suppliers to ensure that each event is smooth running from start to finish.
_Managing and co-ordinating event support staff during live events, set ups and breakdowns.
_Anticipate and support the operational needs of the department, ensuring that we have the resources available to deliver high quality events.
_Collate client feedback and debrief with the team to enhance the offer and understand guests needs.
_Providing excellent customer service when responding to venue hire enquiries and bookings ensuring that they are fielded professionally and efficiently.
_Conducting site tours of the venue to promote and sell the facilities and impress prospective clients.
What we're looking for from you
_Experience of working in a fast-moving events environment.
_Experience in a client facing role and passionate about customer service.
_Experience of leading a team and passionate about getting the most out of people.
_You are highly organised and are able to multitask and prioritise in a busy role.
_You have excellent written, verbal and interpersonal communication skills.
_You have the ability to absorb information and pick up systems confidently and quickly.
_Administration experience, ideally in a sales or events environment.
_Ability to think on your feet and provide solutions during live events.
Application process
Deadline for applications: Sunday 16th February 2025 at midnight.
Interview dates and location: Monday 10th or Tuesday 11th March 2025 at We The Curious
Application process:
If you would like to apply, please complete the application form. It contains questions designed to assess your interest in and suitability for the role.
Please don't send in CVs or cover letters as we don't review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.
If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.
If you would like to talk about the role or the application process, please email people@wethecurious.org
Support during the process
We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
We want to work with you to ensure the recruitment process is accessible for you.
If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.
Including everyone
We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.
We welcome applications from people of all lived experiences and particularly those that are not well represented in the science centre sector.
Working with us
We value the people that work with us. Our staff have access to the following:
Wellbeing & support
_Flexible working
_Hybrid working (if suitable and stated for role)
_Cycle to work scheme
_Free yearly flu jabs and eye tests
_Paid sick leave for physical and mental health
_Mental Health First Aiders
_Confidential advice & counselling through the Employee Support Programme
Facilities & discounts
_Free entry to the venue at any time with up to four guests, plus 12 additional entry tickets per calendar year to give away.
_20% off in the We The Curious café
_20% off in our shop
_Range of discounts with local businesses and free entry to other local attractions.
_Social events
_Free parking
_Secure cycle storage
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .