Purpose of role
To provide high quality homecare services that support the rights of clients to live the lives they choose as far as they are able. The registered manager is directly accountable to the Onpoint Homecare Ltd directors and to the regulatory body for domiciliary care.
Duties and specific responsibilities
Manage the safety and quality of the business.
Be responsible for the safe delivery of the service in line with legislative requirements and contribute to and update company policy and procedures.
Undertake training and development to keep up to date with the law, best practice and changes in company policy.
Apply this knowledge to day-to-day management and delivery of care.
Understand and monitor health and safety in the workplace and in the field.
Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business.
Implement quality management and improvement systems.
Effectively manage complaints and incidents.
Carry out investigations relating to the quality of the service and use findings to make improvements.
Be prepared to work flexibly to ensure the safe delivery of the service.
Recruitment of healthcare staff.
Experience and skills
· Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
· Ability to support clients with all aspects of their daily living in a manner that respects their dignity, is non-judgmental and promotes their independence, choices and privacy.
· Experience of care services, risk assessment and person-centred care and support.
· Ability to plan and organise workloads effectively so clients receive the services they expect.
· Good administrative skills and computer literacy.
· Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.
· Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
· Ability to implement Onpoint Homecare Ltd’ policies, procedures and instructions.
Additional requirements:
· Willingness to work flexibly and to keep knowledge and skills up to date.
· Enhanced Disclosure from the Disclosure and Barring Service
· Full drivers licence with no more than 6 points and Class 1 business insurance
Desirable criteria
· Experience of managing the delivery of social care services as a registered manager
· Knowledge of business management and business development