Service Analyst/Service Desk/Access Management
The Role:
1. Managing end user access management and requests.
2. Support the tech team on integrating access management services.
3. Work with relevant teams about operation procedures, carrying out audit reviews and collation of evidence and documentation.
4. Identify service and process improvements.
5. Ensure compliance with controls and standards.
6. ITIL v4 foundation.
7. Additional ITIL V4.
Qualifications Skills:
1. Knowledge of Microsoft Active Directory.
2. Microsoft Teams Experience.
3. Strong knowledge of key ITAM principles.
4. 1 year of experience with ITAM (e.g., ServiceNow).
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