Job summary KMPT Seeks Service Desk Analyst to Join Our Thriving Team Do you thrive in a fast-paced environment where you can provide exceptional technical support and help others succeed? Are you passionate about user experience and continuous improvement? If so, then we want to hear from you KMPT, a highly-rated NHS Trust, is seeking a skilled and experienced Service Desk Analyst to join our dynamic team. This is a hybrid role, offering the flexibility to work from home and collaborate with colleagues in our Maidstone office one day a week. In this customer-facing role, you will be the first line of defence for our users' technical needs. You will: Provide exceptional technical support and training to end-users Troubleshoot and resolve a wide range of IT issues Communicate clearly and effectively with users from all technical backgrounds Demonstrate empathy and resilience in challenging situations You are a perfect fit for this role if you have: Strong technical skills and a passion for technology Excellent communication, interpersonal, and problem-solving skills A commitment to continuous learning and improvement The ability to work independently and as part of a team As a valued member of the KMPT team, you will also: Play a key role in improving the ICT Assurance Framework Contribute to strategies, policies, and processes that enhance user experience Help us maximize user productivity and satisfaction Ready to join our team? Apply today Main duties of the job The post requires a person with significant expertise in Information Communication Technology and having at least three years' of experience. The individual is expected to contribute through their skills and efforts to an ICT function that can: deliver high levels of technology assurance and high levels of customer satisfaction ensure the best return on investment is achieved through technology-enabled service transformation negotiate and drive best value from technology investment, contracts and outsourcing arrangements ensure all staff are adequately developed and able to make effective use of available technology engage effectively with stakeholder groups at all levels About us Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life. We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county. The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles. You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service. Here are some clips of our KMPT staff, speaking about their role and why they enjoy working for us. Working at KMPT (youtube.com) Canterbury site tour (youtube.com) Dartford site tour (youtube.com) Jessica Delo - Clinical Associate Psychologist (youtube.com) Date posted 06 February 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time, Flexible working, Home or remote working Reference number 380-SS0627 Job locations Farm Villa Hermitage Lane Maidstone ME16 9PH Job description Job responsibilities Please refer to the attached job description for full details and main responsibilities of the role. Job description Job responsibilities Please refer to the attached job description for full details and main responsibilities of the role. Person Specification Experience Essential Three years proven experience in an ICT analyst role Desirable ITIL Certification Supporting Information Essential Relevance to the Job Description and Person Specification Desirable Passion and Enthusiasm Qualifications Essential Knowledge of ICT standards and frameworks including ITIL and PRINCE2 Experience Essential Good working knowledge of directory services (such as Active Directory, LDAP) and its application for end-point authentication Desirable Certification in related technologies such as Microsoft Windows, Active Directory, and Microsoft Office Experience Essential Ability to methodically analyse and diagnose problems and any underlying root-cause, with end-point hardware, software, firmware, applications, connectivity, and services Person Specification Experience Essential Three years proven experience in an ICT analyst role Desirable ITIL Certification Supporting Information Essential Relevance to the Job Description and Person Specification Desirable Passion and Enthusiasm Qualifications Essential Knowledge of ICT standards and frameworks including ITIL and PRINCE2 Experience Essential Good working knowledge of directory services (such as Active Directory, LDAP) and its application for end-point authentication Desirable Certification in related technologies such as Microsoft Windows, Active Directory, and Microsoft Office Experience Essential Ability to methodically analyse and diagnose problems and any underlying root-cause, with end-point hardware, software, firmware, applications, connectivity, and services Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kent & Medway NHS & Social Care Partnership Trust Address Farm Villa Hermitage Lane Maidstone ME16 9PH Employer's website https://www.kmpt.nhs.uk (Opens in a new tab)