First Military Recruitment are currently seeking a Service Coordinator on behalf of one of our fantastic clients based in Bedfordshire.
Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.
Duties and Responsibilities:
* Warranty Management and Liaison
* Planning of Breakdown/Servicing jobs and managing and booking in a spreadsheet of outstanding works.
* Management of Sales Orders including weekly meetings to resolve outstanding jobs.
* Overseeing the Stock Processes.
* Supporting delivery team lead and the team with all tasks required.
* Input jobs on one link system.
* Dealing with incoming Service emails and phone calls.
* Overseeing the Service Calendar (Outlook).
* Managing Engineer whereabouts and schedules.
* Ensuring tasks carried out are subject to quality control and sign off.
* Booking and Managing Pre-Delivery Inspections (PDI’s) of new vehicles.
* Liaison with sales regarding PDI’s, Delivery Dates and Warranty expiry.
* Co-ordinate the completion of sales orders for month end and liaise with Finance.
* Stock count support.
* Raising Quotes/Sales Orders with SAGE.
* Comply with all aspects of UK Policies & Procedures.
* Maintain a culture of best practice by attending training courses, both internal and external when and where appropriate.
* Work safely at all times and in accordance with the company’s health & safety procedures. Precautions should be taken as necessary when visiting sites, adopting the required PPE.
Skills and Qualifications:
* Forward thinking
* Able to maintain high standards and demonstrate consistent attention to detail.
* To be able to deal with customer requests and react quickly while still following process when short notice is given.
* Pro-active and can work on own initiative.
* Able to follow instructions and work to deadlines, quick to learn and able to retain knowledge.
* Competent in the use of the Windows package – Word, Excel, PowerPoint, Outlook, Access.
* Demonstrate good organisational skills.
* Excellent verbal and written communication skills with a good standard of English.
* Be able to communicate confidently and effectively with people at all levels.
* To be a team player with a positive outlook and a professional image.
* Flexibility in approach with the ability to adapt from task to task.
* To be reliable and able to understand the importance of being punctual and impact of absence.
* Commitment and loyalty to the business.
* To be able to operate in line with confidentiality requirements associated with the role.
MB459: Service Coordinator
Location: Roxton, Bedfordshire
Salary: £24,000 – £28,000
Working Hours: Monday to Friday 8.30am to 5pm
Company Benefits: Private Healthcare, Enhanced pension, Group life insurance (3 x salary)
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