Walsall Healthcare NHS Trust provides integrated acute and community healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading.
We provide high-quality, friendly, and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and home-based care, so that those with long-term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the Trust's values to work as part of a team, being respectful, compassionate, and professional. We are committed to investing in our workforce.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment.
We would particularly welcome applications from people from a Black, Asian, and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
Job overview
We have an exciting opportunity for a Ward Clerk on our short stay medical unit (ward 29).
To provide efficient, effective, and comprehensive administrative support for the department/area ward 29.
Duties will include administrative tasks such as record keeping, data entry, filing, and scanning.
Dealing with telephone queries, checking and updating patient information with clinical staff, managers, and patients.
Communicating information verbally and in writing, providing routine information for patients and staff, for example, discharge, admission, transfers, and making appointments.
May be required to handle barriers to understanding, for example, anxious patients, relatives, cultural differences, and language or communication difficulties.
Main duties of the job
An exciting opportunity has arisen to join a friendly team, working within Ward 29.
Duties will include updating patient management systems, answering calls and greeting patients/relatives, preparing notes, and supporting the nursing team with all aspects of ward administration.
Person specification
Qualifications
* High level of literacy and numeracy
* GCSE or equivalent in English and Maths
Experience
* Demonstrable experience of administrative & clerical systems and processes
* Fully conversant with information and other IT systems.
* Experience in Microsoft including Outlook, Word, and Excel
Skills and Knowledge
* Ability to deal with difficult/anxious people using tact and diplomacy.
* Excellent organisational skills to manage own workload and assist in running a smooth service.
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.
References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number, and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.
Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.
We are committed to operating flexible working practices wherever possible and committed to equal opportunities.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr