About World Challenge World Challenge’s Expeditions have been refined over 30 years of student travel, with an emphasis on developing tomorrow’s leaders through international cultural immersion. Their team of expert leaders boast some of the highest accreditations possible in the fields of physical and mental development, with on-the ground (and often remote) community partnerships in over 40 countries around the world. With a focus on leadership, learning service (often through sustainability and regeneration initiatives) health and wellbeing, students walk away from these experiences with an enriched view of self and a newfound confidence to take on the world. The role: We are looking for an organised and friendly collaborator with a high attention to detail and a positive problem-solving approach; to support our student travel group booking process, this will include scheduling and coordinating flights, and working with airlines and suppliers to ensure we obtain the best rates possible. What you will be doing: Use all available systems but principally Amadeus to obtain the best flights and fares to meet the businesses requirements on an ad-hoc basis and with groups. Compare detailed airline net/negotiated/published fare contracts where available. Use expert fares knowledge to drive the lowest possible rate on all itineraries seeking fare combinations, split itineraries where relevant. Co-ordinate the group booking process including obtaining best rates, holding space, time limits, release back, naming and ticketing. Offer help and advise airlines and routings to enable the planners to make the best decisions for the trip. Issuing and reissuing tickets for group, published and net fares. Processing any changes/cancellations - refunds to bookings as required. Ensure all ticketing deadlines are met. Take full ownership for resolving errors and recovering costs associated with ADMs. Managing all queues daily within the GDS, ensuring all PNRs are actioned, and customers notified of any changes where applicable. Keep up to date with all work-related product and service updates. Attend any training sessions with product and system suppliers that are relevant, ensuring current and best practice are always followed. Be always flexible and willing to assist colleagues throughout the department when required. Producing and maintaining daily sales records, and spreadsheets. Producing and maintaining weekly and monthly management information. What we are looking for: Previous experience of making complicated flight (ad hoc & group) bookings. Must have GDS experience, preferably Amadeus. Excellent geographical and airline knowledge. Proven experience in ticketing, including reissues and refunds. First class interpersonal skills with the ability to communicate at all levels, both verbally and in writing. Organised and logical approach with the ability to prioritise a heavy workload and work under pressure and to deadlines. High levels of initiative and exceptional problem-solving skills. Customer focused, driving to exceed customer expectations. Self-motivated and driven to achieve performance targets. Team player with flexible attitude. Attention to detail, with good administrative background. A flexible approach to working hours as there may be out of hours coverage required, on an ad-hoc basis. An ability to work with minimal supervision. Some of the benefits include: Hybrid working pattern between our office and homeworking Competitive salary Contributory Pension scheme Career progression opportunities 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service Access to extensive online learning resources In-house training opportunities Employee discounts - Being part of Experience Education you will have access to the Benefit Hub, our discount app, which can save you money on every day spend such as your supermarket shop, high street purchases or even holidays within the group. We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.