The Belfry Hotel & Resort is an
award-winning hotel, home to 300+ luxurious bedrooms and suites, several
restaurants and bars, events and meetings spaces, a leisure club and spa. Our
three golf courses, including The Brabazon, are recognised as world-class, and
home to this year’s Betfred British Masters. Whether you're drawn to our iconic
golf courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and exciting
chapter in the history of The Belfry. A major expansion and renovation project
has begun at our resort, due for completion in Autumn 2025. With a substantial
investment in excess of £80 million, we are enriching our resort including the
addition of a new event space, The Masters Suite, 149 extra bedrooms, a
state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as
we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best
Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our
journey as we unveil a new and unparalleled resort.
The Events Sales Team
The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.
We have a fantastic opportunity for a Special Events Admin Coordinator to work in our dynamic Sales team at The Belfry, England’s leading Hotel and Resort.
About you
The ideal candidate will have experience in an
administrative role and possess excellent verbal & written communication
skills.
In addition, you will be:
Methodical - accurate & ability to work on own
initiative, with outstanding attention to detail.
* Computer literate, with experience of hotel PMS.
i.e. Delphi & Opera.
* Guest focused and enthusiastic, with excellent
customer service skills.
* Flexible and capable of working well within a team.
About the Role
As a Special Events Admin Coordinator, you will be
responsible for supporting the special events sales executives with their
enquiries and bookings. The successful applicant will support the team by
undertaking day to day enquiry handling and event correspondence, ensuring The
Belfry standards are maintained.
You will also be responsible for:
* The preparation and send event contracts to
clients, on behalf of the sales team and the hotel.
* Loading data into Delphi
* Send & prepare proposals to clients for the
sales team
* Chasing deposits for the sales team
* Support chase calls & rebook calls to assist
the sales team
* Process deposits for the sales team
* Complete booking events orders for any shortlead
events
* Process all internal bookings for the hotel
* Filter calls coming into the office
* Chase Health & Safety documentation for the
sales team
* Assist in taking enquiries and covering the phones
during busy periods
* Make clients aware of the full terms and conditions
of business, including the cancellations policy
* Assist with Wedding Fayre/Exhibitions/Meet and
Greet as required
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job
coaching & mentoring, in-house training and provide access to our online
learning platform, The Belfry Campus. We offer apprenticeships in a host of
subjects delivering nationally recognised qualifications to help advance
careers, and our LEAD development programme empowers and inspires our teams to
grow from Team Member through to Executive roles. We aim to promote internally
where possible, nurture ambition and ensure all our team looking to progress
have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym
memberships and wellness programmes for personal growth. Partnering with The
Burnt Chef Project, we offer mental health support and access to funded
counselling. Our healthcare schemes include life assurance, 24-hour GP
services, and health cash-plans, while our Menopause Support programme provides
tailored assistance. With Wagestream access, you can easily track earnings,
manage savings, and access wages on your terms, promoting financial wellness.
Our Cycle2Work scheme supports sustainable travel for environmental and team
wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry
Awards, long service recognition, and extra holidays for loyalty and team
events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for
you and your friends & family. Access to Perkbox provides discounts &
vouchers for everyday use plus on the spot rewards for your hard work. We
provide free parking, a subsidised taxi service, and complimentary meals during
shifts.
Making a difference
We are
committed to sustainability and are proud of our Silver Award from Green
Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands,
prioritises giving back to our local community and protecting wildlife. We
integrate ESG into everything we do, from charity initiatives, raising over
£20,000 last year, to golf course maintenance. We track charitable work at
personal, departmental, and resort-wide levels to showcase our community
contributions.
Our
Values
Working
here is more than ‘just a job’: we are a community that values each
individual’s contribution and growth, whilst supporting each other’s success -
regardless of department or role. Our Belfry Beliefs – Make a Difference, Own
Our Actions, Better Together, and Deliver Every Day – aren't just words;
they're the foundation of our culture and the essence of who we are.
If you're seeking a place
where you can contribute, grow, and have a lasting impact – then the Belfry
Hotel & Resort is the place for you.