We have some brand new and fantastic opportunities with a leading Airline as they recruit for a number of Customer Engagement Representatives to join their home-based team, on an initial 6-month contract basis.
Successful candidates will play a key role in providing exceptional customer service for our client’s customers across all communication channels, including telephone, email, WhatsApp, and social media. This position involves managing bookings, answering customer queries, processing refunds, handling disruptions, and communicating important information to passengers.
Our client is looking for previous experience within a customer service or contact centre role, ideally in the aviation / travel industry and a willingness to cover shifts ranging between 6am - 11pm on a rota basis.
In return, they can offer a competitive salary of £30k along with the possibility the role may become permanent, following successful completion of the contract. If this role is of interest to you, please press the apply online button now!
Role of Customer Engagement Representative:
1. Handle customer enquiries across all contact channels, providing accurate information about flights, services, fares, schedules, and policies.
2. Assist customers with flight bookings, modifications, cancellations, and seat selections, ensuring smooth and efficient service.
3. Process refunds and compensation requests in accorda...