Permanent customer service role Your new company This organisation operates in the private sector in Northern Ireland. They provide specialised services to a range for stakeholders. Your new role In this role, you will be responsible for the following: Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers. Assist in the administration and planning of asset maintenance work and connection planning to the Phoenix Energy Network, utilising diary and resource planning systems. Handle and resolve customer complaints in line with company values and standard operating procedures. Respond effectively to reported gas emergencies, ensuring accurate collection, and recording of customer data and the reported incident What you'll need to succeed At least one year’s experience working within a customer service for which includes dealing with telephone enquiries. OR At least one year’s experience in a retail environment. Or at least one year’s administrative experience. Minimum of 5 GCSE passes (or equivalent) including English and maths Grade C or above Desirable - 1 years experience working within a contact Centre dealing with a high volume of telephone enquiries Experience of managing a diary system Experience of complaint handling Experience of updating high levels of data on a computer system What you'll get in return Contributory pension scheme with enhanced employer contribution Free life assurance Enhanced paternity and maternity pay for qualifying staff Enhanced sick ay for qualifying staff 32 days of Annual leave Free car parking Apprenticeship and engineering career paths What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4567710