Employer Sheffield Teaching Hospitals NHS Foundation Trust
Employer type NHS
Site Hallamshire Hospital
Town Sheffield
Salary £24,071 - £25,674 pa / pro rata for part time staff
Salary period Yearly
Closing 02/03/2025 23:59
Interview date 11/03/2025
Senior Clerical Officer
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. While you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
Working with Consultants, Technicians, and the Admin/Secretarial Team to provide administration support to ensure bookings of In and Outpatient Activity is recorded correctly and in a timely manner.
Main duties of the job
1. Booking In and Outpatient Appointments. Sending invites to patients, booking appointments, and ensuring information leaflets are sent as needed.
2. Answering phone calls from patients when booking appointments.
3. Managing Outcomes for clinic attendances using the Trust EPR system.
4. Keeping Departmental Databases Up to Date and EPR systems managed daily.
5. Working with Consultants and Technicians to ensure waiting lists/ diaries are managed to ensure appointments are booked and capacity is managed.
6. Working with the admin team and providing cover when needed for reception.
7. Supporting secretarial team if help is needed for audio typing.
Working for our organisation
Working with a team within the Neurophysiology Dept, including Consultants, Technicians, Nursing Support Staff, as well as the immediate Admin/Clerical Secretarial Team. Providing a front-facing service to patients as well as dealing with telephone communications.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
* GCSE English and Maths
Experience
* Working with the general public
* Working Knowledge of Microsoft Office Applications
* 12 months office experience
* Experience in audio typing medical documents and reports.
* Experience in working with and managing waiting lists within a service
* Previous NHS experience within an office environment
* Previous experience with Trust Data Systems and EPR systems
* Experience of filing systems
Skills & Knowledge
* Ability to prioritise workload and meet specific deadlines
* Clear understanding of patient confidentiality & data protection
* Knowledge of Referral to Treatment pathways (RTT) and referral management
Personal Qualities
* Strong written and verbal communication skills, both in person and over the phone.
* Methodical and pragmatic approach to work.
* Flexible approach to work with strong teamwork skills
* Great customer care skills and politeness
* Aware of PROUD Values within the Trust
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system; please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010 and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position, please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Amanda Hague
Job title Service Co-ordinator
Email address Amanda.hague6@nhs.net
Telephone number 0114 2712629
Additional information: Please note my working days are Mon, Tues, and Wed only.
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