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We are recruiting for an Order Processor to join our highly successful Optical client in the Caerphilly Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client:
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has over 7,200 stores and 39,000 employees.
Job Role:
To deliver excellent customer service whilst balancing customer demands.
Pay and Benefits:
* £11.99 per hour
* Hours: Monday to Friday
Responsibilities:
* Sort new orders into frame types and stock/RX.
* Using glazing start 250 programs, accurately register new glazing orders, P&A’s to glazing tray numbers.
* Contract review and assess all orders and returns for processing.
* Ensure all Tess scanners are calibrated daily and maintained to good working order.
* Using Tess scanners, scan new orders, return order frames and paperwork for order entry.
* Monitoring of the department reports, monitoring P&A frame receipt, advising management of lab delays and issues adding call log information.
* Order package frames from suppliers, logging details and monitoring receipt.
* Process all manual credits using AS400 and Salesforce tool.
* Confirm the fax or manual order via AS400.
* Retrieve paperwork and interrogate ordering process.
* Enter new orders on the ordering system.
* Generally assist with administrative duties as directed by the CRM Management team.
* Respond and action all expeditor cases raised by CRM teams on Salesforce.
* Liase with members of the customer service team to prioritise jobs through the factory and report on potential delays.
* Work Saturdays as needed by the business to service business needs.
Must have Qualifications/Experience:
* Excellent PC and administration skills.
* Ability to work as part of a multi-disciplined team.
* Previous experience in a customer services environment.
* Ability to work in a fast-paced environment.
DESIRABLE:
* Previous knowledge of working alongside or in a manufacturing environment.
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