Lead a team of 10 Support Analysts in Edinburgh, Scotland, ensuring effective resourcing and driving best-in-class service delivery.
Key responsibilities include coaching, leading, and developing team members, driving incident closures, and managing service delivery to SLA guidelines.
* Coaching and Developing Team Members
* Driving Incident Closures and Service Request Fulfillment
* Managing Service Delivery to SLA Guidelines
* Administering Ticketing and Monitoring Solutions
* Creating and Updating Support Processes and Guides
* Producing Weekly and Monthly Reports
* Providing Cover for the Head of Managed Service Operations
Required skills include Microsoft Teams, Luware, ConnectWise, and an understanding of key applications and infrastructure such as Veeam, Microsoft Azure, and O365.
* Technical Leadership Experience
* Multitasking and Prioritization
* Excellent Communication Skills
* Ability to Adapt to a Fast-Paced Environment
Join a Microsoft partner company that offers competitive salaries, excellent benefits, and opportunities for growth and development.