About the Role Job Overview Customer Service Excellence: Deliver outstanding customer service, ensuring a professional and welcoming environment for colleagues and visitors at all times. Food Preparation and Presentation: Prepare and present food to high standards, adhering to company guidelines for quality, safety, and compliance. Compliance and Record-Keeping: Ensure all company administration, food safety procedures, and record-keeping requirements are met, including temperature logs and allergen management. Hygiene and Cleanliness: Maintain a clean and organised work area, adhering to COSHH standards, and assist with general kitchen duties, including pot wash and waste disposal. Stock Management: Manage stock and portion control, and follow guidelines to minimise waste. Food Safety Standards: Consistently record food and fridge/freezer temperatures, ensure proper storage, and label food items in accordance with food safety guidelines. Daily Administration: Complete daily bookwork, including Food Safety Diary entries and compliance with Natasha's law for allergen management. Collaborative Working: Work as part of a cohesive team, engaging with Catering Team Leaders, Managers, and other departments across the site to deliver consistent service. Package Description Salary & Hours £12.50 per hour (19% night shift allowance paid between 10pm - 6am). 6.5 hours per day (30 minute unpaid break). All shifts may include working weekends. Available shifts; Day shift - 18 hours per week (3 out of 7 days). Night shift - 24 hours per week (4 out of 7 days). Employee Benefits Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements. Contributable company pension scheme Discounted bus service to and from Omega DC 10%store discount at all our retail stores Life Insurance for all colleagues Long service recognition scheme MyHB colleague benefits platform with access to: Discounts UK wide on retail, leisure, hospitality venues Employee Assistance Programme with 24/7 confidential counselling and advice line Completely confidential services to you and your family Low cost voluntary insured health cash plans and cancer cover Minimum Criteria to Apply Previous experience in a catering or hospitality environment, ideally in a fast-paced setting. Minimum Level 2 Food Hygiene and Safety certificates. Strong customer service skills and a customer-focused approach. Ability to think quickly, organise, and prioritise workload effectively. Clear and effective communication skills. Commitment to health, safety, and food safety standards.