Job summary System Co-Ordination Centres (SCCs) are a mandated ICB function. The SCC exists to be a central co-ordination service to providers across the ICB footprint and is responsible for supporting interventions across the ICS on key systemic issues that influence patient flow. This would include a concurrent focus on UEC and the system's wider capacity including, but not limited to, NHS111, Primary Care, Intermediate Care, Social Care, Urgent Community Response and Mental Health Services. The SCC must function during the core operational hours as a single point of contact (SPOC) for local system and NHS England (NHSE) regional stakeholders in line with the defined scope of the SCC. SCCs should use their position within the ICB to support proactive co-ordination of a system response to operational pressures and risks. This vacancy is restricted to applicants from the Nottingham and Nottinghamshire system. Candidates that do not meet this criteria will be rejected at shortlisting. Main duties of the job The SCC requires high quality, accurate, proactiveadministrative support to the System Co-ordination Centre (SCC) team in a timely manner, the tasks will be varied and often require an urgent response but will also include; Arrange and provide administrative support to key stakeholder meetings. This may involve dealing with sensitive and confidential information and taking accurate and concise notes; Support key projects within the SCC within the agreed timescales; Respond and deal sensitively and efficiently with emails and calls; Be responsible for a high level of administrative duties, managing their workload and take decisions within defined administrative policies; Act as the point of contact, dealing and responding effectively with queries and passing on relevant information sensitively; Manage and prioritise all incoming and outgoing correspondence, initiating responses and drafting where appropriate; Produce high quality reports or other written material where required; Work with other SCCs across the system to ensure that communications are effectively disseminated and reported; About us NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Nottingham and Nottinghamshire. We were formed with the intention to improve population health and collaborate with local partners (NHS, Local Authority and Third Sector) to deliver high quality health and social care provision to our local population. We have accountability for the system delivery of the ICS' priorities such as improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development. We seek to improve the patient experience and are committed at looking at innovative ways we can improve care and offer access and choice to our patients. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally. In conjunction, with patient experience and the growing demands of our population; we are facing significant financial challenge. We are required to reduce expenditure to sustainable levels (ICS 5-year strategic plan). The ambitions are great, but so are the opportunities to be part of our new and evolving organisation, to make positive impactful change to the health and social care agenda across Nottingham and Nottinghamshire. Date posted 27 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time Reference number 111-6776872-A Job locations Sir John Robinson House Sir John Robinson Way Arnold NG5 6DA Job description Job responsibilities Main Areas of Responsibility Provision of business support and advice to the local health and care economy by: Providing support to the SCC to review all communications received via email and telephone; Provision of administrative support to ensure that all actions are added to the Action Log, preparation and issuing of agendas and invitations for meetings, with concise notes taken following the processes as set out in the Rhythm of the Day; Supporting delivery of actions allocated by the SCC and EPRR team Storing and filing documents sent to and generated by the SCC in accordance with the Standard Operating Procedure; Supporting the development of consistent templates and standard operating procedures for sign off and use in the SCC; Development and enactment of the Standard Operating Procedure for the SCC; Developing a broad understanding and knowledge of the system operation to become subject matter expert in the field. KEY WORKING RELATIONSHIPS The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders; Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads; Work with members of the Team to develop and implement project data collection systems that will provide accurate and timely data; Communicate information and issues, including briefings and reports, to job manager, strategic lead/ strategic manager as appropriate; Develop and nurture relationships with providers throughout the system, having the courage to challenge and the ability to prioritise competing urgent demands; Build relationships with key stakeholders highlighting areas of concern, escalating issues to senior leadership and providing proactive solutions to support the system operations work. FUNCTIONAL RESPONSIBLITIES Project Management Undertake information/project analysis as agreed with job lead; Contribute to effective information management within the team; Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and maintain data collection systems for its effective use by the team; Analyse and report on data and monitor the processing of data and information; Provide information to project lead on project and statistical information matters. Financial and Physical Resources Support and inform the requirement and targeting of resources, monitoring, implementing and evaluating jobs and delivery of financial recovery/savings plans by providing high quality information and analysis; Contribute to the financial delivery of the agreed portfolio ensuring it is delivered on time. Staff Management Provide training, advice and support on own area of responsibility; Support training and induction of new and existing staff; Supervise team in their day-to-day activities; Participate in the recruitment process of support staff. Information Management. Carry out timely and accurate information analysis and report on agreed areas of portfolio and present findings in an agreed manner; Develop and maintain databases required by the job; Maintain administrative and information resources. Research and Development: Undertake auditing of projects, services, initiatives; Carry out web based and publications research; Actively support and contribute to the development of key performance indicators for the successful assessment of performance. Job description Job responsibilities Main Areas of Responsibility Provision of business support and advice to the local health and care economy by: Providing support to the SCC to review all communications received via email and telephone; Provision of administrative support to ensure that all actions are added to the Action Log, preparation and issuing of agendas and invitations for meetings, with concise notes taken following the processes as set out in the Rhythm of the Day; Supporting delivery of actions allocated by the SCC and EPRR team Storing and filing documents sent to and generated by the SCC in accordance with the Standard Operating Procedure; Supporting the development of consistent templates and standard operating procedures for sign off and use in the SCC; Development and enactment of the Standard Operating Procedure for the SCC; Developing a broad understanding and knowledge of the system operation to become subject matter expert in the field. KEY WORKING RELATIONSHIPS The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders; Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads; Work with members of the Team to develop and implement project data collection systems that will provide accurate and timely data; Communicate information and issues, including briefings and reports, to job manager, strategic lead/ strategic manager as appropriate; Develop and nurture relationships with providers throughout the system, having the courage to challenge and the ability to prioritise competing urgent demands; Build relationships with key stakeholders highlighting areas of concern, escalating issues to senior leadership and providing proactive solutions to support the system operations work. FUNCTIONAL RESPONSIBLITIES Project Management Undertake information/project analysis as agreed with job lead; Contribute to effective information management within the team; Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and maintain data collection systems for its effective use by the team; Analyse and report on data and monitor the processing of data and information; Provide information to project lead on project and statistical information matters. Financial and Physical Resources Support and inform the requirement and targeting of resources, monitoring, implementing and evaluating jobs and delivery of financial recovery/savings plans by providing high quality information and analysis; Contribute to the financial delivery of the agreed portfolio ensuring it is delivered on time. Staff Management Provide training, advice and support on own area of responsibility; Support training and induction of new and existing staff; Supervise team in their day-to-day activities; Participate in the recruitment process of support staff. Information Management. Carry out timely and accurate information analysis and report on agreed areas of portfolio and present findings in an agreed manner; Develop and maintain databases required by the job; Maintain administrative and information resources. Research and Development: Undertake auditing of projects, services, initiatives; Carry out web based and publications research; Actively support and contribute to the development of key performance indicators for the successful assessment of performance. Person Specification Knowledge, Training and Experience Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area; Knowledge of administrative procedures, project management or information analysis; Desirable Basic knowledge of project principles; Previously worked in similar position within the public sector; Communication skills Essential Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills; Desirable Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills. Analytical Essential Problem solving skills and ability to respond to sudden unexpected demands; Desirable Excellent time management skills with the ability to re-prioritise. Planning Skills Essential Skills for supporting project management. Management Skills Essential Skills for managing aspects of projects ensuring they meet financial targets. Physical Skills Essential Skills for manipulating information. Advanced keyboard skills, use of a range of software. Autonomy Essential Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales. Other Essential Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary; Ability to travel independently across the region and occasionally beyond. Person Specification Knowledge, Training and Experience Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area; Knowledge of administrative procedures, project management or information analysis; Desirable Basic knowledge of project principles; Previously worked in similar position within the public sector; Communication skills Essential Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills; Desirable Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills. Analytical Essential Problem solving skills and ability to respond to sudden unexpected demands; Desirable Excellent time management skills with the ability to re-prioritise. Planning Skills Essential Skills for supporting project management. Management Skills Essential Skills for managing aspects of projects ensuring they meet financial targets. Physical Skills Essential Skills for manipulating information. Advanced keyboard skills, use of a range of software. Autonomy Essential Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales. Other Essential Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary; Ability to travel independently across the region and occasionally beyond. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Nottingham and Nottinghamshire Integrated Care Board Address Sir John Robinson House Sir John Robinson Way Arnold NG5 6DA Employer's website https://notts.icb.nhs.uk/ (Opens in a new tab)