Purpose of the job
Have you got what it takes to succeed The following information should be read carefully by all candidates.
* This is a unique Management role that encompasses a diverse range of skills set spanning from Business Intelligence, Commercial acumen, IT services, Digital Operational management and very strong Project Management and Process Management experience.
* The candidate will use their skills and experience to direct internal and external resource to deliver projects that meet customer and internal targets – specifically the commercial and scheduling KPIs.
Key Responsibilities
* Planning: Define program vision, goals, strategy, and roadmap. Align with organizational goals.
* Define the approach for all projects and tailor it to each client.
* Project Oversight: Manage related IT projects, ensuring they meet deadlines, budget, and quality standards.
* Communication: Act as the main point of contact, provide updates, build stakeholder relationships, manage changes, and communicate adjustments.
* Resource Management: Allocate and manage resources (people, technology, budget), resolving conflicts.
* Prioritise tasks and team involvement between different projects.
* Manage team and ecosystem members.
* Risk Management: Identify, mitigate, and plan for program risks and issues.
* Support and, as appropriate, manage business development initiatives (e.g. costings, presentations, participate into BD workshops with the prospect).
* Undertake projects to investigate, plan and, where agreed, execute the development of new approaches and capabilities – ranging from new services to offshore delivery to outsourcing to 3rd parties.
* Follow and optimize standards, metrics and practices for the successful and profitable delivery of Collinson operational services – Digital processes and tools key for this role.
* Work with client, global and regional stakeholders to support the development, testing and implementation of new services and propositions.
* Undertake and support other regional or group projects as briefed from time to time.
* Working closely with BD and Client Services teams to identify appropriate solutions, prepare BRD’s, manage delivery teams (in-house, Group, 3rd Party) all the way through to successful implementation.
* Team Leadership: Lead, mentor, and motivate teams, fostering collaboration.
* Delivery: Ensure successful completion of all program projects, meeting goals and deadlines.
* Build and manage a team of Project Managers and Operational team leaders/managers – providing mentorship, leadership and guidance across the following functions.
Knowledge, skills and experience required
* Minimum 7 years’ experience and successful track record in a Services business (preferably Marketing or Data Services).
* Consultant experience in these areas an advantage.
* 5 years’ experience working with Loyalty and the Loyalty ecosystem.
* Proven success at managing delivery, performance and profitability on major technology implementation projects (agencies, departments, projects, clients etc.).
* Proven ability to develop and maintain clear business processes and practices which facilitate accurate and quality delivery of services.
* Solid people and relationship management and development experience, working with / supporting both clearly defined and structured organisation and more organic, 1 to 1 organisational relationships.
* Able to convincingly present complex ideas and concepts in verbal and written form to Senior Management and Stakeholders within the Group and external suppliers/clients.
* Strong ability to manage client relationships at a senior level, both on technology and business side
* Excellent communication skills and gravitas to convince/challenge status quo.
* Strong ability to manage priorities between internal and external requirements.
#J-18808-Ljbffr