Project Manager
Consultant
Hybrid Hove or London
Legal & General Retirement (LGR) provides retirement solutions to over one million customers. The retail business helps customers turn their pension savings into lifelong retirement income. The Pensions Risk Transfer business helps defined benefit pension schemes manage their annuity liabilities, through buy-out, buy-in and longevity insurance arrangements. Liability & Asset Management with Financial and Risk controls expertise and International businesses in US and Bermuda complete the breadth of the LGR landscape.
As a Project Manager you will have an important role in the delivery of the transformation and business growth objectives of the division. You will drive successful leadership & delivery of projects (Business and / or IT) that align to the LGR transformation outcomes that drive financial growth, operational excellence and customer satisfaction. Projects will be delivered to the agreed parameters of cost, timescales and quality, and in accordance with the LGR project management governance framework. You will show leadership in the use of IT tools to enhance project outcomes and the culture of the transformation team. Energy, creativity, and a collaborative approach are key behaviours that underpin this role.
This role is suitable for agile working. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. For this role, you would be based in our Hove office, but you could work in other Legal & General offices or at home, as necessary, provided this meets business needs.
Principal Accountabilities:
Identify business opportunities through stakeholder relationships, shaping ideas, creating and promoting solutions and gaining senior management buy-in.
Takes end to end responsibility for the delivery of up to 3 concurrent medium / complex business and /or IT projects, whilst establishing and maintaining fit for purpose governance to control and monitor the deliverables to the business in order to realise the benefits as defined in the approved Business Case.
Leads project planning, scheduling, resourcing controlling and reporting activities ensuring that project delivery and risk plans are prepared and maintained and issues are actively managed through to their successful resolution.
Delivers effective & timely communication & reporting to all interested parties including stakeholders and Senior Managers / Execs in order to support effective decision-making and manage the smooth and integrated delivery of projects, with minimal impact to the LGR business
Manages third party relationships ensuring that dependencies are identified and managed and deliverables are achieved, as defined in the project's Initiation Document and without incurring unnecessary cost or delay to the project.
Facilitate all project estimates required for the business case and then review / monitor all project budgets across the life of the project, including Transformation costs, 3rd party IT costs, SME costs, Capital Costs etc ensuring that there are appropriate and effective governance arrangements to ensure that the project stays within approved budget levels (in line with the LGR Project Management framework).
Identifies and manages risks and issues to ensure that critical problems are escalated at the earliest opportunity and mitigating actions are implemented, in line with change control processes.
Understands the principles of Business Transformation and is able to translate these principles into business/people change activities and project outcomes
Ensure that the principles of Conduct Risk and Treating Customers Fairly (TCF) are embedded into your day to day operations to deliver good customer outcomes at all times. Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk.
Capabilities and Behaviours:
Capability heading Level
Customer Orientation
Understands underlying and unspecified needs, eg
* Matches customer requirements to a range of Legal & General offerings
* Makes self aware of the issues and difficulties facing the customer
* Checks with the customer to ensure that they are getting what they want
* Knows what attracts the customer from a content and/or service point of view
* Understands who and what drives customer's decision-making processes
Process Management
Ensures core process flows are mapped and analysed, eg
* Thinks in terms of customer process mapping, understands & contributes to mapping of core processes, analyses flow, wastage and impact on the customer experience
* Facilitates process improvement; reviews process flow, identifies opportunities to improve efficiency and effectiveness of process
* Ensures that there is regular review of the 'outside in' cycle of service, i.e. the customer view of things
* Practices 'moment of truth' customer mapping techniques relating to customer 3
Communicating & Influencing
Adapts communication approach, eg
* Has a flexible range of communication styles to suit the audience
* Understands the needs and concerns of the audience
* Supports what is expressed with body language and eye contact
* Shapes communication style to suit the style of the audience & presents to the interest of the audience
Digs beneath the surface issues or symptoms, asks probing questions to get at the facts
Working Together
Encourages input and involvement, eg
* Acknowledges and values the views, contribution and opinions of others
* Gets all relevant people involved in generating ideas and decision-making
* Seeks participation from people who are not forceful or assertive
* Understands the roles and contribution of others
* Supports colleagues who, because they are different, are treated unfairly
* Encourages input from other teams into own objectives
* Keeps colleagues elsewhere in the business up-to-date and involved
Initiates activities in order to strengthen or build relationships
3
Achievement Drive
Strives to exceed given goals, eg
* Is outcome and delivery focussed
* Expresses genuine pleasure in achieving challenging goals
* Focuses on activities that will lead to bottom-line improvements in customer-related targets
* Has clear, targeted objectives in mind and continually works towards these
* Chips away at obstacles that block success
* Shows tenacity and focus as well as flexibility in executing ideas
* Strives for 'even higher standards'
* Achieves goals beyond those agreed
Sets challenging goals for self and others which reflect key strategic priorities of the business
3
Flexibility and Change Orientation
Adapts to changing priorities, eg
* Decides what to do based on a situation, acts to fit the situation
* Engages with people and gains their buy in to the changing plans
* Recognises and highlights when and where change is necessary
* Develops an effective action plan for change
Involves others to avoid unnecessary delay
3
Judgment and Analysis
Analyses multiple and complicated relationships between elements, eg
* Uses a range of analytical tools and techniques
* Quickly grasps new problems or technical issues
* Processes large volumes of facts and information
* Uses a balanced combination of common sense and creativity to solve problems
* Spots illogical information or inconsistencies in information
* Thinks through pros and cons
* Identifies consequences and implications
* Asks why things are as they are 2
Creativity
Prepared to try a new approach, eg
* Is open to new ideas suggested by others
* Identifies where things could be done differently
* Questions existing practices, offers alternatives to existing methods
* Proposes improvements to systems and procedures within work place 2
Qualifications, Knowledge and Skills:
Qualifications:
Prince 2 Practitioner, Association of Project Managers (AMP),
Agile and Scrum - desirable but not mandatory
PROSCI - desirable but not mandatory
Knowledge:
Background in Pensions, Annuities, Asset & Liability Management and / or Investments and understanding of the products, regulations and the UK Pensions market.
Outstanding project management experience required and proven delivery track record of change / transformation .
Adaptable approach to project governance & control.
Skills:
Excellent communications, interpersonal and presentation skills in order to influence internal and external stakeholders
Ability to self-manage and work in a dynamic environment
Management experience including working with Business Analysts and Test Managers / Analysts.
The ability to manage and benefit from virtual meetings, with limited reliance on face-to-face meetings
The willingness to embrace new technologies and influence other parts of the business to adopt
A relentless drive towards paperless working, wherever possible
The willingness and ability to work without the constraints of a fixed office or desk location, focusing on outcomes and benefits, rather than tasks and measures
We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi @ robertwalters.com. This position is being sourced through our Outsourcing service line.
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