Role: IT Team Lead / 3rd Line EngineerLocation: Preston, ChorleySalary: up to £60,000 DOE, plus brilliant benefits!
Our client, a rapidly expanding technology solutions company who specialise in Security Systems, IT Infrastructure and Support, Telecoms & Connectivity are looking for 3rd Line Team Lead to join their team in Preston.
Position Overview:
You will be responsible for the support of the 1st and 2nd line engineers, as well as being the escalation point for complex technical queries. This role requires a driving licence as you will be expected to travel to customer sites (max a few times per month) to carry out site surveys, having the knowledge to liase with internal teams about projects and solutions/implementations that need to be carried out.
Key Responsibilities:
* Support and liase with customers and internal teams to present viable options on projects and solutions
* Installation of new solutions (projects), as well as resolving current technical issues at client sites (max a few times each month)
* Supporting 1st and 2nd line engineers, developing their knowledge
* Work alongside the Service Delivery manager with co-ordination of projects and tasks
Technical Skillset:
1. Minimum 3 years experience within IT role
2. Windows OS up to 11 & Windows Server 2012/16/19