About The Role
Warwick Accommodation
Operations Coordinator, Student Information Centre
36.5 hours per week, 365 days of the year
Shifts between 07:00 – 22:00, 5 days over 7
Starting Salary is £26,038 pa.
Salary - employees normally progress by one spinal point each year until they reach the highest point in the grade.
About You
We're looking for an enthusiastic, self-driven individual with a strong focus on customer service to actively support reception and front-of-house duties, ensuring an exceptional experience for all.
The ideal candidate will have prior experience delivering top-tier customer service in hospitality and demonstrate effectiveness both independently and as part of a team. Strong administrative skills, particularly in hospitality, and impeccable organisational abilities are essential.
In this role, you'll play a vital part in ensuring outstanding service to our diverse clientele of 25,000 students and 100,000 conference attendees annually. Your responsibilities will include efficiently managing check-ins and check-outs, addressing inquiries, resolving issues, processing payments, managing bookings, and performing general administrative tasks.
You'll join a welcoming team within a dynamic and professional department, where adaptability and a customer-centric approach are key. Flexibility is required, as you may need to cover shifts at two reception desks during peak periods. Prior experience in a bustling, customer-centric environment and supervisory skills are crucial. Experience in hotel or student finance environments is advantageous.
Shift patterns may vary depending on business needs but currently include:
1. Term Time Shifts: Weekdays 08:00 – 16:00, 12:00 – 20:00; Weekends 10:00 – 18:00.
2. Vacation Shifts: Monday – Sunday 07:00 – 15:00, 14:00– 22:00.
About The Department
The Student Information Centre housed within Senate House boasts an unparalleled scale, scope, and diversity within the hospitality industry. We oversee access to the 7479 bedrooms located on campus, setting us apart.
Operating seven days a week at the core of the campus, we are dedicated to assisting all Warwick University students, conference attendees, and staff with their needs, whether day or night.
Salary
Per Annum
Payment
Monthly in arrears by credit transfer into a bank or building society account.
Hours
Hours per week – Monday to Sunday. Shifts will vary so, you will need to be flexible enough to work between 07:00 to 22:00.
Annual Leave
26 days per year plus an additional 12-day Bank and Customary days or days in lieu.
Probationary Period
12 working weeks.
Benefits Include:
Contributory Pension Scheme, Uniform.
How to Apply
CLOSING DATE: Sunday 9th March 2025 at 11.55pm
To apply, please click ‘Apply’ below and submit an application form by the closing date. Please plan for any potential delays as you will not be able to submit an application past this deadline (even if you opened the form at, say, 11.30pm).
Please attach a CV and cover letter. Your CV should include your most recent employment experience, any other relevant experience, and education history. Your cover letter must detail how you meet each of the essential criteria found in the Job Description document below (desirable criteria too, where possible).
We highly recommend using individual criteria as headers and giving examples below, though you are free to format the letter as you wish.
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