Job summary Abbey Medical Practice is looking for a suitable candidate to work across our very friendly Administration Team. This will be a very varied role, ranging from patient registrations, clinical coding, secretarial work, dealing with patient queries on the phone and many more administrative tasks. We are based close to the centre of Lincoln, within walking distance of the city centre. The Practice has recently had a significant renovation and extension to the premises. Main duties of the job To work across all aspects of our Administration team. This will involve dealing with patient queries on the phone, actioning tasks, clinical coding, secretarial tasks and patient registrations. About us Abbey Medical Practice boasts a very friendly working environment, with a strong work ethic across all teams. We have a team of five GPs, supported by our multi-skilled nursing team. We are a training practice so support foundation year doctors and GP trainees.- Date posted 01 November 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A1970-24-0002 Job locations Abbey Medical Practice 95 Monks Road Lincoln LN2 5HR Job description Job responsibilities The following are the core responsibilities of the Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Process new patient registrations b. Accurately clinically coding data on SystmOne into the patient record c. Carrying out system searches as requested d. Initiating contact with and responding to, requests from patients, team members and external agencies e. Photocopy documentation as required f. Data entry of new and temporary registrations and relevant patient information as required g. Input data into the patients healthcare records as necessary h. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team i. Manage all queries as necessary in an efficient manner j. Maintain a clean, tidy, effective working area at all times k. Support all clinical staff with general tasks as requested l. Complete opening and closing procedures in accordance with the duty rota Job description Job responsibilities The following are the core responsibilities of the Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Process new patient registrations b. Accurately clinically coding data on SystmOne into the patient record c. Carrying out system searches as requested d. Initiating contact with and responding to, requests from patients, team members and external agencies e. Photocopy documentation as required f. Data entry of new and temporary registrations and relevant patient information as required g. Input data into the patients healthcare records as necessary h. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team i. Manage all queries as necessary in an efficient manner j. Maintain a clean, tidy, effective working area at all times k. Support all clinical staff with general tasks as requested l. Complete opening and closing procedures in accordance with the duty rota Person Specification Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable SystmOne user skills Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Person Specification Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable SystmOne user skills Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Abbey Medical Practice Address Abbey Medical Practice 95 Monks Road Lincoln LN2 5HR Employer's website https://www.abbeymedicalpractice.co.uk/ (Opens in a new tab)