Are you an experienced Customer Service Advisor?
I am looking to speak to experienced Customer Service Advisor who are looking to join a great team and a great company.
Responsibilities:
Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information
Liaise with clients both verbally and in writing
Ensure customer and broker enquiries are resolved in a timely and effective manner
Shared management of the busy shared customer enquiry inbox
Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
Liaise with associated third parties both verbally and in writing
Ensure documents and letters produced and distributed accurately
Type documents as requested
Keep notes on customer accounts up to date
The perks:
Free Parking
Great culture
Supportive team
Breakfast and Lunch provided
Events and social events
On-site gym and shower
Please note, this is a full time position working Monday to Friday in the office