ICN Co-ordinator
Function: Communications & Marketing
Location: Hybrid/Nottingham
Contract type: Fixed Term till May 2025
Job Ref: 1077
Salary: £27,500 potential to rise to £30,555 over 3 years
Closing Date: Friday 3rd January 2025
NHS Supply Chain has an exciting opportunity for an ICN Co-ordinator to join the Web and Customer Communications Team. The role of the ICN coordinator is to coordinate the Important Customer Notices (ICN) process and ensure their accurate and timely communication to the market is in line with the guidance outlined. Work collaboratively across multiple internal teams to ensure these business-critical communications are correct.
Every day you will …
* Coordinate the Important Customer Notices (ICN) process and ensure their accurate and timely communication to the market is in line with the guidance outlined.
* Format spreadsheets and maintain brand compliance.
* Manage the Marketing inbox and tracker.
* Act as part of the ICN Coordinator team, providing clear communication and reporting on work levels.
* Provide ad-hoc support to the wider Communications Team; including evaluation, reporting and use of data to improve communication using all available digital tools and dashboards.
What can we offer you?
* Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
* Annual bonus schemes, long service, and VIP colleagues awards.
* 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
* In-house training, support, and access to external qualifications to maximise your potential.
* 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
* Generous pension scheme (with us contributing 12% when you contribute 6%).
* Access to our Flexible Benefits Scheme, including Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions.
* 2 days of paid volunteering leave.
* Access to discounts from the Blue Light Card to NHS Discounts.
NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, sourcing, delivering, and supplying healthcare products, services, and food for NHS trusts and healthcare organisations across England and Wales.
We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to over 17,000 locations.
What skills will help you thrive in this role?
* Extensive experience in a customer and/or administrative role, ideally in a healthcare company.
* Proven experience of Stakeholder management.
* Excellent problem-solving skills.
* Ability to support in analysing data and communicate effectively to teams and functions.
* Work on own initiative and to tight deadlines.
* Comfortably work as part of cross-functional teams.
* Microsoft Office skills – specifically Word and Excel.
* Excellent written skills.
* Strong communication skills.
Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us.
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is valued and celebrated. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
If you require additional support with our application form, reach out to our Talent Acquisition team who will be happy to help you with alternative ways to apply.
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