Ashberry Recruitment are currently looking for a Client Service Advisor for our well-respected client in Skipton. The focus of the role is to optimise the income stream for the business, ensuring clients receive a satisfactory level of service. Main Duties: To be responsible after training for the sales ledger maintenance, month end reconciliation and credit control for a portfolio of Factored, CHOCS and Invoice Discounting (ID) clients. Total Funds in Use across the portfolio of up to £500k Collections by telephone and/or email of the top 10 overdue debtors throughout the month on each factoring account. In addition, to complete collections on the advanced notice of disapprovals for any debt outstanding which may become aged at the month end To be responsible for the collation of the month end reconciliation paperwork for a small portfolio of lower balance ID accounts, balancing sales ledgers and ensuring that the business are not overstated and/or at risk. Work out the reserves/retentions accurately to ensure no risk to the business Review CHOCS accounts and liaise with the Clients about their collections and allocations. To identify and report potential risk situations to the RM (Relationship Manager)/AE (Account Executive)/CSM (Client Services Manager)/ HOCS (Head of Client Services). To be responsible for the accurate processing and allocation of all notification schedules, cash / BACS receipts. To carry out a sounding/verification process daily for a random selection of invoices and credit notes. Collating/checking any necessary back up documentation along with verbal confirmation of larger invoice values. Carry out ad hoc verifications (disclosed & confidential) on open item ledgers if there is a risk implication or a requirement by the RM/AE. To be responsible on a rota basis for accurately finding the Client and Debtor accounts for all transactions into the factoring bacs account in a timely manner and liaising with the BO. To be a supportive and participative team member ensuring that the duties of team members are effectively carried out in their absence. To build and maintain Client and Debtor relationships, promoting the name of SBF by providing excellent customer service. To generate additional income for SBF but not by compromising our security and recognising the opportunity of offering our services to possible prospective Clients. Key Performance Indicators To chase each client’s top 10 overdue accounts. To verify each client’s top 10 balance or highly concentrated debtors at least once a month To chase all invoices from the Advance Notice of Disapprovals report. To achieve monthly collection targets To take the appropriate legal action against Debtors when necessary Input accurately all the daily processing for open item ledgers. Maintain accurate allocation and reconciliation of cash and credit notes. Cash to be allocated within 3 days of receipt and memo line notes updated where appropriate. Month End reconciliations to be completed in full within 5 working days, with the retentions input within 48 hours of receipt. Experience/Knowledge Required: Credit control experience preferable or some form of telephone work Ability to work accurately and efficiently under pressure and to strict deadlines. To begin the UK Finance Foundation course within 12 months of employment in this role (If the role converts to a permanent role) Computer literate with fast, accurate keyboard skills. Minimum of two standard GCSE’s including Maths and English