Job Description
We are hiring for a Client Success Team Lead role based in the UK (Leatherhead Surrey) to oversee teams of Client Success Executives. Reporting to the Head of Sales, you will be responsible for ensuring our SaaS customers receive top-tier support and engagement, acting as their primary point of contact.
In this role, you will lead a high-performing team, driving customer satisfaction, retention, and expansion. You will deliver tailored onboarding, proactive account management, and strategic training, working closely with Sales Executives to maximize product value, identify upsell opportunities, and drive renewals.
We are looking for commercially driven leaders who excel at building strong client relationships and fostering a customer-first culture. If you're passionate about SaaS, customer success, and driving business growth, we'd love to hear from you!
Key Responsibilities
Client Engagement & Leadership
* Serve as the primary point of contact for SaaS clients, ensuring seamless communication and support.
* Utilize experience in Client Service and Client Success to provide strong supervision and leadership.
Process Management & Efficiency
1. Plan and oversee key deliverables and client touchp...