Job summary
The Community Paediatric service at Poole Hospital is seeking to recruit an experienced support secretary for 30 hours per week.
The Community Paediatric team is located at Poole Hospital within the Women, Children and Oncology Directorate. The community service has consultants who focus on four main areas of practice: neuro disability, social paediatrics, educational medicine and public health. Many of the children referred to this service present with multiple and/or complex conditions including behavioural difficulties. The service is also responsible for child protection and safeguarding children duties.
Rota: 5 days x 6 hrs or 4 days x hrs (Flexible Working)
Base Location: Poole Hospital
Cross site working between Poole Hospital and Royal Bournemouth Hospital. Date of move could be Autumn 2025 or Spring 2026. Exact date TBC.
Interview Date: 25th September 2024
Main duties of the job
The support secretary post will be a key role in the community administrative teams, using audio typing skills to produce high levels of patient related correspondence and reports. The post holder(s) will also contribute to the general daily activities of the office such as responding to telephone enquiries, filing activities and other specific key activities that are the responsibility of the Paediatric teams.
There will be a requirement to deal with any child protection/safeguarding liaison/communication as required (training will be provided).
Applicants will have a broad spectrum of administration skills and demonstrable typing skills. In addition to this, applicants should have excellent communication skills, attention to detail and a willingness to work as part of a team.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
Essential
1. GCSE (or equivalent) English and numeracy
2. RSA II/III or equivalent
3. Audio typist
Desirable
4. ECDL
Experience
Essential
5. Previous NHS experience
Skills
Essential
6. Excellent communication and inter-personal skills both written and verbal
7. Excellent telephone manner
8. Good organisational skills with ability to multi-task
9. Time management skills
Knowledge
Essential
10. Knowledge of hospital computer systems including ECamis and EPR
11. Diary management
Desirable
12. Knowledge of various agencies associated with children's services
Personal attributes
Essential
13. Ability to work on own initiative but remain a team member
14. Patient and calm nature
15. Ability to prioritise workload
16. Positive and caring attitude
17. Ability to work under pressure with predictable interruptions
Desirable
18. Adaptable to different situations