Our client is currently looking for a Product Support Technician to join there Quality team. Primarily based on the customer premises, you will provide on-site support for technical and quality concerns, ensuring our high standards are maintained and customer expectations are met.
Main duties and responsibilities
On site customer support for quality and design investigations
Liaise with customers on technical issues. Onsite fit checks - model builds
Screening and investigation of customer stock
Investigation of non-conforming product. Responsible for repair (where possible), and feedback on product returns
Proactively support the customer to investigate and resolve issues to avoid and eliminate disruption to their production process.
Compile daily incident and investigation reports following customer issues - including photographs and detail of work carried out
Prototype Support - work with the customer development team to support them in designing new harnesses
Keep tooling and spares up to date, identify ongoing requirements to CMR Quality Engineer as necessary.
Fault finding techniques to identify issues
Advanced Manufacturing skills repair and investigate potential issues
Support wider Quality and Engineering teams in the delivery of various projects including continuous improvement, new product introduction
Support Development of engineering solutions to improve quality performance e.g. Jigs, Build Boards and Test Boards
Examine schematics/drawings and supporting documents
Daily incident reports should contain all work completed each day i.e both customer generated and CMR generated issues with time spent on each issue to help understand how workload balances between customers and CMR activity.
Desired skills and qualifications
Experience in manufacturing electrical wiring harnessing
IPC certification would be desirable
Well-developed interpersonal, ambassadorial and communication skills
Experience in customer-facing roles within a manufacturing or production environment
Ability to read technical drawings and technical specifications
Attention to details for identifying defects and ensuring product compliance
Good analytical skills and a logical approach
Ability to manage your own time and work as part of the team
Ensuring confidentiality and discretion in handling sensitive information
Good computer literacy
Occasional travel to head office in Newcastle would be required
What they offer
As a Gold-accredited Investors in People organisation, we are highly committed to providing opportunities for personal and professional growth and maintain a strong focus on training and development. We strive to create an engaging and supportive work environment where our employees can throve.
This role is a development role with opportunities to gain new skills along a Quality Engineering pathway.
We offer a starting salary of £30,000 p.a with regular performance reviews and a comprehensive benefits package including:
Competitive pay with annual salary increases
25 days holiday plus Bank Holidays (increasing to 29 days after 2 years of service)
Birthday day off
Annual bonus scheme
Funded training and development opportunities
Company Pension Scheme
Holiday Buy Scheme
Life Assurance
Health Care Cash Plan
Enhanced Company Sick Pay
Long Service Awards
Staff events and team building activities throughout the yearif you are interested please apply or if you have any questions please call Donna Banks (phone number removed)
INDDB