About you:
If you are a well-organised individual with excellent customer service skills and a willingness to learn broadband technology, then this could be the role for you!
Please note this role is based in our Kings Hill office Monday-Friday.
The role:
As a Service Activation Assistant, you will manage our customers through their service activation journey from the point of order to their broadband service going live.
You will be responsible for ensuring a seamless and efficient activation of services for new and existing customers.
Further responsibilities include:
* Managing customer relationships between the point of sale and the service being active through various means, including phone calls and emails.
* Sending and tracking standard communications to customers to keep them up to date on their service installation and what to expect at each stage.
* Responding to customer enquiries about their installation.
* Demonstrating a good level of IT literacy and the ability to learn new software systems quickly.
Skills and experience:
* Previous customer service experience
* Exceptional communication skills
* Resilient mindset with a focus on customer satisfaction
* Ability to collaborate with internal and external stakeholders
* Strong IT literacy
* Analytical ability and logical thinking
Qualifications:
* GCSE grade 4-9 in English and Maths
Why Trooli:
At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.
At Trooli, we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact us for a chat or email us directly at recruitment@trooli.com. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
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