Job Summary
The Christie Hospital NHS Foundation Trust requires a highly motivated, reliable, and flexible Deputy Support Services Manager to work as a key member of the Site Services Team.
You will play a proactive role within the team, delivering key objectives to meet both departmental and Trust requirements. Core hours will be Monday to Friday 8:00-16:00, however the post holder will need to be flexible to support the needs of the services across the Estate 24/7, this will include working weekends and Bank Holidays.
Responsible for the day-to-day coordination of the Domestic Service, reporting directly to the Site Services manager as first line manager.
To manage and maintain the staffing rosters ensuring that optimum staffing levels are maintained, annual leave requests are authorised, and all absences are recorded.
Communicates with staff, patients, external agencies, and public.
To train and motivate staff to achieve departmental objectives and maintain morale.
Main duties of the job
1. Assists in the design, development and implementation of associated work practices and procedures. Ensure all affected staff groups are consulted and included in service development.
2. You will have a comprehensive understanding of the National Cleaning Standards 2021.
3. Work with the Deputy Support Service Management team to ensure all training requirements for the Deep Clean and Domestics departments are planned and delivered in a manner to ensure training requirements meet both the needs of the service and maintain training compliance figures.
4. Organise Stock Control, Consumables, And Other Departmental Order Requirements.
5. Respond to service delivery issues in a timely and professional manner.
6. Assist with monthly team meetings, undertake toolbox talks and provide information on Domestic Services when required.
7. Communication both written and verbal, to Domestic Services staff relating to the provision of Domestic Services. This is a large staff group and many of the issues can be of a contentious or sensitive nature requiring tact and diplomacy.
About Us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Date posted: 11 March 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £29,970 to £36,483 a year per annum, pro rata
Contract: Fixed term
Duration: 10 months
Working pattern: Full-time
Reference number: 413-92213-EF-MS
Job locations: Domestics - E00235, Manchester, M20 4BX
Job Description
Job responsibilities
1. Participate in surveys for patients, staff and visitors and provide adequate information and/or an action plan as feedback.
2. Engage all staff in departmental issues and changes.
3. Act as the lead operational departmental manager and point of contact.
4. Meet with service users and providers with regard to Domestic Services in conjunction with the Site Services Manager.
5. Assist with implementation of changes to service delivery including any changes in statutory/mandatory requirements.
6. Ensure a partnership approach is adopted at all times.
7. Attend meetings as required, in relation to the delivery of Domestic Services.
8. Support the resolution of problems, interruptions or service emergencies.
9. Ensure routine information received is disseminated to the appropriate operational staff in a suitable manner in order to understand the content and any possible implications it may have.
Knowledge, Training & Experience
1. Provide information and advice to facilities operational staff, relating to the delivery of Domestic Services.
2. Undertake such training as required to fulfil the responsibilities for Operational Deputy Support Services Manager as agreed with the Site Services Manager.
3. Resolve routine operational services issues and failures in meeting the required service standards using own knowledge and experience.
Analytical & Judgmental Skills
1. Continually analyse the service and where necessary compare and provide a range of options for improvements.
2. Support the Site Services Manager by contributing a monthly report covering all the elements within the service and progress on mitigating actions to reduce risks.
3. Maintain accurate records relating to Domestic & Deep Clean Services.
Planning & Organizational Skills
1. Manage all services in line with the operational cleaning policy and procedures.
2. Plan and coordinate monitoring requirements, ensuring that any data return information is committed within timescales.
3. Meet deadlines, to enable data to be available for evaluation and interpretation.
Physical Skills
1. Have Good Keyboard Skills And Manual Dexterity Associated With Microsoft Office, Cleaning Monitoring Related Software And Estates Maintenance System.
Responsibility for Patient/Client Care
1. Ensure healthcare services are provided in environments which promote effective care and optimise health outcomes which protect patients, staff and visitors.
2. Provide a high quality, patient focused Domestic & Deep Clean operational service.
Responsibility for Policy/Service Development
1. Assisting the Site Services manager with writing, reviewing and implementing Standard operating procedures for all areas of responsibility.
2. Lead responsibility for the working with project management colleagues to ensure cleaning arrangements are in place whenever a capital project is in construction which will affect delivery of the service.
Responsibility for Financial & Physical Resources
1. Make best use of resources and ensure minimal waste occurs.
2. Ensure the safe and effective use of equipment, manage and maintain stock control as required.
Responsibility for Human Resources
1. Responsible for the line management of a large group of staff including Supervisors, Team Leaders & operational staff.
2. Ensure all aspects of routine management, appraisal, discipline, training, delegation are understood and achieved.
Responsibility for Information Resources
1. Ensure electronic records (where they apply) are maintained for all related aspects of responsibility.
2. Format computerised reports from databases and/or spread sheets and adapt information to meet requirements for reporting.
Responsibility for Research & Development
1. Review new cleaning products and equipment as available to assess for efficiencies, improve standards.
Freedom to Act
1. Lead responsibility, on behalf of the site services manager, for introduction of procedures and working methods within the Domestic and Deep Clean Service.
Physical Effort
1. Work will include a base office sitting at a computer terminal; however working will include using and carrying of cleaning equipment as required.
Mental Effort
1. Requirement to produce detailed reports, on behalf of the Site Services Manager, will be required.
Emotional Effort
1. Deal with reporting staff and stakeholders problems expected as part of normal management responsibilities.
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