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Employee Relations Case Manager (14 month FTC), ER Central Case Management Team, London
Client:
Amazon UK Services Ltd.
Location:
London, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
615b1d00f2c3
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
The ER Case Manager works as part of the ER Centralized Case Management Team. This team champions a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience, and high-quality case documentation and recording. As a case manager, you will hear cases directly, acting as a decision maker regarding outcomes and next steps. We handle cases that cannot be resolved informally at the site, including those raised by associates (e.g., grievance, ethics line, or executive escalations), as well as cases involving concerns about associates (excluding attendance or performance), such as investigations, disciplinary actions, and appeals if needed.
You will earn the trust of others by forming strong relationships within our network with customers and professional stakeholders (legal/external counsel), enabling effective partnerships and establishing yourself as a trusted advisor. You will support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and employee well-being.
This is a 14-month assignment to cover maternity leave of a team member.
Key job responsibilities
1. Company Culture Steward: Embody and promote Amazon's Leadership Principles, ensuring dignity and respect are central to every employee relations interaction.
2. Organisational Development and Planning: Align ER priorities with business objectives to drive strategic outcomes.
3. Organisational Health: Manage end-to-end employee relations cases, ensuring fair and consistent handling of grievances, disciplinaries, and appeals while maintaining legal compliance. Analyze ER metrics to identify trends, report insights, and implement targeted solutions.
4. PXT Operations: Use HR systems and data for decision-making, ensure data accuracy, identify gaps, and recommend improvements. Share best practices and maintain accurate reporting.
5. Data and Reporting: Strengthen case management reporting through data analysis and dashboards. Identify trends, create action plans, and collaborate with stakeholders to drive improvements.
6. HR Policy and Practices: Maintain legal compliance of HR policies, drive continuous improvement, and partner with PXT to evaluate and implement policy enhancements.
Basic Qualifications
* Bachelor's Degree or equivalent qualification
* Experience in Complex ER Case Management
* Experience managing multiple disciplinary and grievance cases
* Fluent in spoken and written English (C2 level)
Preferred Qualifications
* CIPD qualification
* Good understanding of MS Office tools (Outlook, Excel) and HR information systems
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