Job Description
Main purpose of the role
We have a fantastic opportunity for a Customer Care Technician to join us, field based covering our East Midlands region. The successful candidate will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skills trained with up-to-date knowledge of NHBC Standards and LABC Regulations.
For this role we are looking for a candidate who is skilled inJoinery but also able to complete general maintenance works.
Skills, Knowledge, Experience
We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see t...