Are you looking for an opportunity to work in a rapidly growing, award-winning company that delivers meaningful work? Who are we? Sonex is an award-winning Customer Management company, recognised for doing things differently and being the specialist in our sector. We’re part of the Lantern Group, who’ve proudly achieved GOLD awards from both Investors in People and Investor in Customers for several years in succession We partner with several of the big energy and utility providers, helping their customers, experiencing financial vulnerability or may have underlying heath conditions, find the right solution based on their personal circumstances. Our most recent award being October 2023 at the Utility & Telco Vulnerability Awareness Gala, where Sonex won the award of“Best Vulnerable Customer Support Initiative". As a result of this recognition, we are now looking to continue to grow our team to help support our clients most vulnerable customers. About the role You’ll be joining a friendly team, where your role will focus on helping our customers find a sustainable solution to managing their energy or utility bills. You’ll use a variety of contact methods, including telephone and digital channels, so you’ll need a warm and friendly telephone manner and experience using digital communication systems, such as email and web chat. You’ll be helping customers to potentially work out an affordable payment plan, so you’ll need to be a good listener and have a pragmatic and empathetic approach to their personal circumstances. You’ll also help to resolve any customer queries, to ensure we look after our customers. We’ll give you the best start in your role, we will show you the Sonex way. This includes up to 6-weeks training and coaching to get you started and provide you with everything you need to succeed. In this role we can promise that you will leave work knowing you have made a difference. Previous customer service or call centre experience is desirable, but not essential. We’d also consider candidates who haven’t got customer service experience, who have the natural strengths to thrive in this role. Our perfect candidate Mature outlook on life and has life experience Passion for delivering a great customer experience Ability to demonstrate strong communication skills and an excellent telephone manner Reliable, trustworthy, discreet, and professional An active listener who pays close attention to detail Able to demonstrate our values by putting the customer at the heart of everything you do Empathetic and can quickly understand our customer’s needs Determined and comfortable working within quality targets and KPIs Self-motivated, with an enthusiasm to learn, develop and grow Able to work independently as well as part of a team Working experience of Microsoft Office / 365 In return we offer Salary £23,400 per annum Quarterly Bonus Internal recognition schemes with financial award Reward Hub - Employee discount and well-being scheme Free onsite parking Work based pension up to 28 days annual leave plus all public holidays Summer and Christmas Parties Work social events Overtime opportunities Refer a Friend Scheme - £500 for each successful referral Great training, lots of support and become part of a friendly team, that recognises and rewards high performance with career progression opportunities. Requirements Good spoken and written English Due to location of the office, own transport would be required Not interviewed within the past 6 months