Customer Service Administrator
Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday, 8.30am - 4.30pm
Location: Hybrid to Royston
Salary: £22,425 per annum
SUMMARY
Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK.
As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction. Provide support and comprehensive product / service information to customers.
REQUIREMENTS FOR THIS ROLE
Previous customer service skills and experience.
Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems.
Proficient use of Microsoft Office and IT Solutions.
Diary management experience.
Ability to rationalise competing priorities.
Confident communicator.
Providing services to meet quality assurance targets.
Working to and maintaining internal and external KPI`s.
Maintaining accurate customer service record.
CORE SKILLS & BEHAVIOURS
Problem Solving Skills
Ability to drive own personal performance and development
Managing a complex workload
Attentive Interpersonal Skills
Ability to quickly and successfully adapt and embrace change
Communication skills and strong command
Work independently and cooperatively as part of a team
Attention to detail
Understand the priorities of the organisation and translate them into service priorities
Responsible
Well Organised
Professional in appearance and approach
Able to work alone or as a team
Trustworthy and Honest
Calm under pressure
Willing to learn new skills
Efficient
Enthusiastic and Proactive
Possess a positive can-do attitude
HOW TO APPLY
Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our careers website to complete your application